[ot] Norton Anti-virus failure

[Heretic Apostate]

Okay, this seems to be the correct forum.

All you computer gurus out there, I can't seem to open NAV any more. I double-click on the icon in the quickstart bar (by the clock). Nothing. It's running, but I can't access it.

I recently installed Norton Utilities. I think it may be running from NU. If so, how do I access it through NU? If not, should I uninstall and reinstall NAV? I found the system recovery CD, which lets me reinstall the original software.

Thanks,
Her. Ap.

 

[pensiv]

In my experience, clicking on the system tray icon never works, just go to the program through the Start Menu, it should work fine.

 

[Grazzt]

I've never had a problem clicking the icon in the SysTray (next to the clock)....but first question...

Which OS are you running (Win 95/98, 2000, XP???)

Some versions of Norton had issues with 2K and XP (I believe Norton 2001 had issues with XP, but it has since been fixed/patched).

So- which OS and which version of Norton Utilities and AV?

 

[A2Z]

You may have a virus. There was a virus going around a month or two ago that would attack NAV. I had it and it caused the same symptoms you're descibing. (inability to start Norton) I went to the symantec site when it happened and there was a warning about the virus and a download to get rid of it. Unfortunately I couldn't find it when I looked just now. I can't remember the name either. Sorry I'm not more help but maybe someone else has more information about it.

 

[Heretic Apostate]

Okay, here's what I think I can figure out.

I have Windows Millenium Edition. I have NAV 2000 (or whatever... it's not supported any longer on the website ). I have Norton Utilities 2001, which I just installed.

Okay, I installed NU2001. I did the whole LiveUpdate thing. I downloaded the newest drivers from Gateway for my computer. I downloaded all the necessary updates from Microsoft (including a March update, which I can't understand why it didn't download when I did this a couple weeks ago). I ran all the corrections requested by NU2001. I ran NAV. It caught a virus, and deleted it completely. Yesterday, NAV stopped responding both to the Start/Program Files and the little box by the clock. I am, however, able to do virus scans by the right-click menu when I click on the C drive. But I don't get the splash screen, where all the info for the various Norton programs are listed.

I am not exactly computer literate. I use computer pidgin. I can do minor tasks, but this is beyond me.

 

[Zenon]

You're not really giving enough to go on, but, Symantec still has the Knowledge Base available on thier website:

http://service2.symantec.com/SUPPORT/nav.nsf/df0a595864594c86852567ac0063608c?OpenView

You can search by word, or choose the catagory from the list at the bottom (click on the little blue arrow by the word to open a list of issues under that section).

 

[Heretic Apostate]

I ended up uninstalling and reinstalling both NAV and NUtil. That got me able to access (at least for now) the control screen for NAV.

Of course, now I can't seem to get LiveUpdate to stop trying to update itself. I've now tried a half-dozen times, and followed the advice in the Knowledge Base, and I still can't get it to work. Oh well.... Probably not important.

 

[Psionicist]

Start->Run->regedit

HKEY_Local_Machine\Software\Microsoft\Windows\CurrentVersion\Run

Post the things you find there here, you might be infected with a virus.

Example:
NAV Agent: "E:\PROGRAM\NORTON~1\NAVAPW32.EXE"
PWSTray: "PWSTRAY.exe"
...

 

[Heretic Apostate]

Psionicist, I've made a bmp screen capture of the stuff you asked for, but don't know how to post it here. If you send an email (since yours isn't listed), I will send you a link to my Yahoo briefcase, where it's stored.

I don't think it's a virus. I think it's just Windows, and the fact that it's had about two years to accumulate all sorts of bugs. I usually dump computers after two to three years. (Of course, I can't afford to do that now, but oh well....)