JoeGKushner
Adventurer
I'm messing with 'em.
Welcome to Overstock.com Live Chat, you will be joined with a chat representative as quickly as possible.
Welcome to Overstock.com Customer Service, you are now chatting with Cliff.
Cliff: Thank you for visiting Overstock.com, this is Cliff, how can I help you?
you: I received information that my order is shipping out but it's not the product initially displayed on the page.
you: Your order has shipped. Tracking information may not be updated for 24 hours.
you: Detail says Call of Cthulhu, The Card Game: The Spawn of the Sleeper Pack Asylum Pack (Cards) Option: null
Cliff: Hi there.
Cliff: I'll be happy to check and help you with that.
you: initial e-mail order Catalog # Product Name Shipping Quantity Total Price 11484522 Call of Cthulhu Card Game Core Set (Cards) USPS Media Mail 1 $9.85 Subtotal: $9.85 Shipping Charges: $2.95 Grand Total: $12.80
Cliff: For security purposes, can you please verify the full name and complete billing address on the account?
you: Note the difference. Core set versus Sleeper Pack Asylum Pack.
Cliff: Just to confirm are you referring to 'Call of Cthulhu, The Card Game: The Spawn of the Sleeper Pack Asylum Pack (Cards)'?
you: That item is what was shipped, NOT what was ordered.
you: Product descritpion when I ordered Call of Cthulhu Card Game Core Set (Cards)
Cliff: I checked and see that you have ordered this same item that is Call of Cthulhu, The Card Game: The Spawn of the Sleeper Pack Asylum Pack (Cards).
you: That is false.
you: The description has changed since the initial order.
you: I quoted you the e-mail with the initial order. Do not tell me you are incapable of understanding that.
you: To be clear, YOUR description has changed.
Cliff: I understand your concern, please be assured that you will receive the same item which you have ordered on 01-24-2009.
you: So are you saying that the item has ALWAYS been wrong in the system or that the item is wrong in the system now?
you: Because you're walking around the question.
you: Note this includes a change in the picture of the item.
Cliff: Please stay online for 2-3 minutes while I check that for you.
you: Note that it includes a new price compare with Amazon with no matching item on Amazon.
you: Unless that match is through a 3rd party at Amazon whose selling the product lower. False advertising is bad on all fronts. Amazon.com: The Spawn of the Sleeper : Toys & Games
you: Regardless, that's not the item ordered.
Cliff: Thank you for staying online, I really appreciate your patience.
Cliff: I have checked on this.
Cliff: I see that the name of this item has been changed on our website, however you will receive the same item which you have ordered.
you: But what item is that? The item as it was initially described or the item as it is now?
you: Like I said, bait and switch is bad.
Cliff: I am sorry the item which was described earlier has been changed as it is now, however If you wish to return the item once it is delivered you can contact us we will accept the return at no cost to you by issue a free shipping label to return the item.
Cliff: I do understand, and I apologize for the inconvenience this has caused to you.
you: So what you're saying is the item in question is NOT the Core set? And never WAS the core set? And is in fact not 75% cheaper than Amazon?
Cliff: am sorry the item which was described earlier has been changed as it is now, however If you wish to return the item once it is delivered you can contact us we will accept the return at no cost to you and I will add $5 as in-store credit to your account for the inconvenience caused to you.
Cliff: Is that okay for you?
you: Let me ask you a question...I understand you're probably paid to do this little back and forth to answer questions. I'm not. I'm a customer. So you're telling me that in addition to having to spend my time here on this chat line, I'm going to have to print a label and go to the post office and ship it back? What shipping and handling charge so I bill Overstock?
Cliff: If you wish to return the item once it is delivered you can contact us we will accept the return at no cost to you by issue a free shipping label to return the item.
Cliff: Further I'll issue $5.00 as in-store credit to your account for the inconvenience that has caused to you in this order.
Cliff: Is that okay for you?
you: Not really. I think a complaint to the BBB is in order.
you: And Overstock is still falsely advertising that it's 75% cheaper than Amazon.
you: If it's $7.99 at Amazon... and $9.85 here... well, I'm not a genius, but that's not 75% cheaper.
you: You've got the wrong base price for this product.
Cliff: Please accept our sincere apologies for the inconvenience caused to you in this order.
Cliff: Such an incident is an isolated one and is quite rare. I am sorry that it happened in your case.
you: Overstock CoC LCG | BoardGameGeek
you: This thread seems to indicate that's not true.
you: http://www.enworld.org/forum/board-...lists-call-cthulhu-25-msrp-2.html#post4696974
you: As does this one.
you: Both show that many people had the same exact problem.
you: So Cliff, either you don't really know how often it happens, simply don't know, or are lying. I'd like to think the former rather than the latter.
Cliff: I'll forward a message to our Specialized Representative in our Product Information Department to correct the product details description on our website.
you: I'll tell you what, kick the credit up to $12.80. That's how much you initially charged me. Between my time here and the time I"m going to have to waste at the post office, and possibly with a new container, I think that's fair.
you: Or save me the trip to the post office and just refund the purchase of $12.80 and I keep the wrong item.
Cliff: Joe, I am really and understand your concern. We value our customers and once the product is delivered, we will issue the free shipping label.
you: Yeah but a free shipping label ain't paying my gas. Ain't paying my time.
you: Unless an Overstock employee is going to come to my house and take the package to the post office.
Cliff: This will help you to return the product at no cost to you and we will complete the return and issue the refund.
you: If sucks Overstock screed up but $5 ain't going to cut it.
you: Either a $12.80 credit for future purchases at Overstock (that hopefully won't get screwed up) or a full refund for the item and I keep it.
you: My time ain't free.
you: Gas ain't free.
you: And hey, you're still selling the core game here... Call of Cthulhu Card Game (Cards) from Overstock.com
you: Do you think that would go through as the correct item? For some reason... I don't.
you: I'll give you a third option. Send me the correct game. Since Overstock is still selling it.
Cliff: To help you I'll issue the product price of $9.81 as in-store credit to your account.
Cliff: This in-store credit will automatically appear when you visit our website using this email address and will be automatically deducted from your total when you check out.
you: And of course a full refund once you get the item back I assume?
Cliff: I am sorry, we will issue $9.81 as in-store credit to your account and you keep the item which you will receive.
you: That doesn't do me a lot of good since it's an expansion does it? $9.81 credit and a full refund when I ship the item back.
you: I mean, your way I'd be eating the shipping and handling no?
Cliff: I do understand and that's is the reason, I'm issuing the $9.81 as in-store credit along with the product.
you: So I get an item I didn't order. I pay for the shipping of the item. I get to order from the store that screwed up the item again? Help me Cliff.
you: Help me understand.
you: You're credit would be the price of the item. Minus s&h. That's a worse deal the the $5 credit and the full refund when I ship it back no?
you: Give me some empowerment Cliff. Help me understand.
Cliff: Okay, I'll issue the full amount of this order that is $9.81 the cost of product and shipping cost $2.95 as instore credit to your account.
you: I dont' see how that's better than the $5 credit and a full refund. Help me out amigo.
Cliff: I am sorry this is the best I can do for you at this point of time, that is I'll issue $12.80 as in-store credit to your account and I request you to keep the item which you will receive.
Cliff: This in-store credit will automatically appear when you visit our website using this email address and will be automatically deducted from your total when you check out.
you: Now what is the 'big' difference between a store credit and a full refund Cliff?
I do that to the poor bastich for a while. At least Cliff entertained me. I hope he doesn't go home and beat his dog.
Yeah, I shouldn't be messing with 'em but hell with it. I'm going to have to waste my time getting a label and sending it back so I'll get my cheap shots where I can.
Welcome to Overstock.com Live Chat, you will be joined with a chat representative as quickly as possible.
Welcome to Overstock.com Customer Service, you are now chatting with Cliff.
Cliff: Thank you for visiting Overstock.com, this is Cliff, how can I help you?
you: I received information that my order is shipping out but it's not the product initially displayed on the page.
you: Your order has shipped. Tracking information may not be updated for 24 hours.
you: Detail says Call of Cthulhu, The Card Game: The Spawn of the Sleeper Pack Asylum Pack (Cards) Option: null
Cliff: Hi there.
Cliff: I'll be happy to check and help you with that.
you: initial e-mail order Catalog # Product Name Shipping Quantity Total Price 11484522 Call of Cthulhu Card Game Core Set (Cards) USPS Media Mail 1 $9.85 Subtotal: $9.85 Shipping Charges: $2.95 Grand Total: $12.80
Cliff: For security purposes, can you please verify the full name and complete billing address on the account?
you: Note the difference. Core set versus Sleeper Pack Asylum Pack.
Cliff: Just to confirm are you referring to 'Call of Cthulhu, The Card Game: The Spawn of the Sleeper Pack Asylum Pack (Cards)'?
you: That item is what was shipped, NOT what was ordered.
you: Product descritpion when I ordered Call of Cthulhu Card Game Core Set (Cards)
Cliff: I checked and see that you have ordered this same item that is Call of Cthulhu, The Card Game: The Spawn of the Sleeper Pack Asylum Pack (Cards).
you: That is false.
you: The description has changed since the initial order.
you: I quoted you the e-mail with the initial order. Do not tell me you are incapable of understanding that.
you: To be clear, YOUR description has changed.
Cliff: I understand your concern, please be assured that you will receive the same item which you have ordered on 01-24-2009.
you: So are you saying that the item has ALWAYS been wrong in the system or that the item is wrong in the system now?
you: Because you're walking around the question.
you: Note this includes a change in the picture of the item.
Cliff: Please stay online for 2-3 minutes while I check that for you.
you: Note that it includes a new price compare with Amazon with no matching item on Amazon.
you: Unless that match is through a 3rd party at Amazon whose selling the product lower. False advertising is bad on all fronts. Amazon.com: The Spawn of the Sleeper : Toys & Games
you: Regardless, that's not the item ordered.
Cliff: Thank you for staying online, I really appreciate your patience.
Cliff: I have checked on this.
Cliff: I see that the name of this item has been changed on our website, however you will receive the same item which you have ordered.
you: But what item is that? The item as it was initially described or the item as it is now?
you: Like I said, bait and switch is bad.
Cliff: I am sorry the item which was described earlier has been changed as it is now, however If you wish to return the item once it is delivered you can contact us we will accept the return at no cost to you by issue a free shipping label to return the item.
Cliff: I do understand, and I apologize for the inconvenience this has caused to you.
you: So what you're saying is the item in question is NOT the Core set? And never WAS the core set? And is in fact not 75% cheaper than Amazon?
Cliff: am sorry the item which was described earlier has been changed as it is now, however If you wish to return the item once it is delivered you can contact us we will accept the return at no cost to you and I will add $5 as in-store credit to your account for the inconvenience caused to you.
Cliff: Is that okay for you?
you: Let me ask you a question...I understand you're probably paid to do this little back and forth to answer questions. I'm not. I'm a customer. So you're telling me that in addition to having to spend my time here on this chat line, I'm going to have to print a label and go to the post office and ship it back? What shipping and handling charge so I bill Overstock?
Cliff: If you wish to return the item once it is delivered you can contact us we will accept the return at no cost to you by issue a free shipping label to return the item.
Cliff: Further I'll issue $5.00 as in-store credit to your account for the inconvenience that has caused to you in this order.
Cliff: Is that okay for you?
you: Not really. I think a complaint to the BBB is in order.
you: And Overstock is still falsely advertising that it's 75% cheaper than Amazon.
you: If it's $7.99 at Amazon... and $9.85 here... well, I'm not a genius, but that's not 75% cheaper.
you: You've got the wrong base price for this product.
Cliff: Please accept our sincere apologies for the inconvenience caused to you in this order.
Cliff: Such an incident is an isolated one and is quite rare. I am sorry that it happened in your case.
you: Overstock CoC LCG | BoardGameGeek
you: This thread seems to indicate that's not true.
you: http://www.enworld.org/forum/board-...lists-call-cthulhu-25-msrp-2.html#post4696974
you: As does this one.
you: Both show that many people had the same exact problem.
you: So Cliff, either you don't really know how often it happens, simply don't know, or are lying. I'd like to think the former rather than the latter.
Cliff: I'll forward a message to our Specialized Representative in our Product Information Department to correct the product details description on our website.
you: I'll tell you what, kick the credit up to $12.80. That's how much you initially charged me. Between my time here and the time I"m going to have to waste at the post office, and possibly with a new container, I think that's fair.
you: Or save me the trip to the post office and just refund the purchase of $12.80 and I keep the wrong item.
Cliff: Joe, I am really and understand your concern. We value our customers and once the product is delivered, we will issue the free shipping label.
you: Yeah but a free shipping label ain't paying my gas. Ain't paying my time.
you: Unless an Overstock employee is going to come to my house and take the package to the post office.
Cliff: This will help you to return the product at no cost to you and we will complete the return and issue the refund.
you: If sucks Overstock screed up but $5 ain't going to cut it.
you: Either a $12.80 credit for future purchases at Overstock (that hopefully won't get screwed up) or a full refund for the item and I keep it.
you: My time ain't free.
you: Gas ain't free.
you: And hey, you're still selling the core game here... Call of Cthulhu Card Game (Cards) from Overstock.com
you: Do you think that would go through as the correct item? For some reason... I don't.
you: I'll give you a third option. Send me the correct game. Since Overstock is still selling it.
Cliff: To help you I'll issue the product price of $9.81 as in-store credit to your account.
Cliff: This in-store credit will automatically appear when you visit our website using this email address and will be automatically deducted from your total when you check out.
you: And of course a full refund once you get the item back I assume?
Cliff: I am sorry, we will issue $9.81 as in-store credit to your account and you keep the item which you will receive.
you: That doesn't do me a lot of good since it's an expansion does it? $9.81 credit and a full refund when I ship the item back.
you: I mean, your way I'd be eating the shipping and handling no?
Cliff: I do understand and that's is the reason, I'm issuing the $9.81 as in-store credit along with the product.
you: So I get an item I didn't order. I pay for the shipping of the item. I get to order from the store that screwed up the item again? Help me Cliff.
you: Help me understand.
you: You're credit would be the price of the item. Minus s&h. That's a worse deal the the $5 credit and the full refund when I ship it back no?
you: Give me some empowerment Cliff. Help me understand.
Cliff: Okay, I'll issue the full amount of this order that is $9.81 the cost of product and shipping cost $2.95 as instore credit to your account.
you: I dont' see how that's better than the $5 credit and a full refund. Help me out amigo.
Cliff: I am sorry this is the best I can do for you at this point of time, that is I'll issue $12.80 as in-store credit to your account and I request you to keep the item which you will receive.
Cliff: This in-store credit will automatically appear when you visit our website using this email address and will be automatically deducted from your total when you check out.
you: Now what is the 'big' difference between a store credit and a full refund Cliff?
I do that to the poor bastich for a while. At least Cliff entertained me. I hope he doesn't go home and beat his dog.
Yeah, I shouldn't be messing with 'em but hell with it. I'm going to have to waste my time getting a label and sending it back so I'll get my cheap shots where I can.
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