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Message: <blockquote data-quote="lonewolfdevel" data-source="post: 5232348" data-attributes="member: 87800">I don't know how your conversation went, but that doesn't match what happened in regards to the hacker attack and how we dealt with it. Hackers hit our site and managed to get access to limited information before our automatic detection mechanisms spotted the intrusion and shut them down. In total, just over a dozen credit card numbers *may* have been compromised. I say "may" because those numbers *could* have been accessed by the hackers but we couldn't be sure they actually *were* accessed. We immediately contacted the cardholders of those cards to advise them that their card information *may* have been compromised.We took everything offline for a few days while we investigated what happened. After figuring how they got in, we then instituted an entire additional layer of security to further safeguard against the problem happening again. Only after that was in place did we bring our system online again. And we've had no problems since then.The reality is that there is no way to stop hackers from trying to hack systems. That's what they do. And they are constantly coming up with new ways to attack sites. So we're constantly striving to keep one step ahead of them. All I can assume is that you interpreted what you were told in a way that was very different from what was intended, which means the person on our end did a poor job of explaining. For that, I apologize, and we'll need to improve how we handle these things. <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f641.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":(" title="Frown    :("  data-smilie="3"data-shortname=":(" />We definitely made immediate changes when the attack occurred and have always striven to maintain good security over the past 12 years we've been selling our products online. Heck, our system automatically detected the breach and shut the hackers out. You won't find many companies in this industry with that level of security in place. <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":)" title="Smile    :)"  data-smilie="1"data-shortname=":)" /></blockquote>

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