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Message: <blockquote data-quote="LWDPressRelease" data-source="post: 5015163" data-attributes="member: 77732">That's concerning. It's a wizard that should prompt you through the process and typically takes 60 seconds to complete. So I'd like to understand what took the full hour. I'd also like to know the error messages reported so that I can figure out what might have been going wrong.Nancy should be able to get that sorted out for you when she goes through the support queue next (should be tonight). We looked into doing this 5-6 years ago. The problem with this approach is that the majority of our users re-assign their license due to UNplanned events, such as viruses, disk crashes, and operating system upgrades without first stopping to remember about the need to deactivate their license. Consequently, most of our users would not have properly deactivated their license in the first place.That being said, it might make sense to offer the deactivation option *in addition* to the current option. This would allow those users who DO think ahead to avoid the hassle. But how many users would that be?The ultimate question is how many users would it really benefit and what is the comparative value of adding deactivation versus a different feature that more users would potentially find valuable. Since we're a tiny company with very limited resources, we need to weigh the relative benefits of every feature before adding it to the product. I don't know the answer to this question, so I'd be interested in hearing feedback from folks.</blockquote>

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