Reply to thread

Message

<blockquote data-quote="Ryujin" data-source="post: 9382352" data-attributes="member: 27897">Had something similar, but not quite that bad, on Friday. We received a call about a printer/scanner not working with Microsoft Scan (a stupid little app that you can download from the Microsoft Store). I found the original call for setup and it said that the MFP had been connected, tested, and was working. Except that it wasn't.1) My co-worker who set it up somehow missed that it was a MFP, not just a printer. Since it's unsupported hardware I suppose he can be excused, but it's pretty obvious.2) As stated, my group doesn't support this equipment. Another group within IT does. When they couldn't get it working, they threw the ball to us. It should have been closed immediately because, as stated, it's unsupported.3) Said MFP is 15 years old. The manufacturer stopped supporting it at Windows XP. Some people have managed to make it work with Win10, but no one has with Win11.Let me reiterate. It's 15 year old unsupported hardware, that the manufacturer no longer supports, and my group was supposed to somehow make it work when the people who have experience with it couldn't. We would normally call that sort of thing &quot;Tuesday&quot; and move on, but it was Friday.</blockquote>

[QUOTE="Ryujin, post: 9382352, member: 27897"] Had something similar, but not quite that bad, on Friday. We received a call about a printer/scanner not working with Microsoft Scan (a stupid little app that you can download from the Microsoft Store). I found the original call for setup and it said that the MFP had been connected, tested, and was working. Except that it wasn't. 1) My co-worker who set it up somehow missed that it was a MFP, not just a printer. Since it's unsupported hardware I suppose he can be excused, but it's pretty obvious. 2) As stated, my group doesn't support this equipment. Another group within IT does. When they couldn't get it working, they threw the ball to us. It should have been closed immediately because, as stated, it's unsupported. 3) Said MFP is 15 years old. The manufacturer stopped supporting it at Windows XP. Some people have managed to make it work with Win10, but no one has with Win11. Let me reiterate. It's 15 year old unsupported hardware, that the manufacturer no longer supports, and my group was supposed to somehow make it work when the people who have experience with it couldn't. We would normally call that sort of thing "Tuesday" and move on, but it was Friday. [/QUOTE]

Verification