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<blockquote data-quote="RealAlHazred" data-source="post: 9453397" data-attributes="member: 25818">Conference Call just now.Other Guy: &quot;See, we have the Known Knowns, which is things we know we know; and Known Unknowns, which is things we know we don't know. But how they get you is the Unknown Unknowns, which is things we don't know we don't know.&quot;Me: &quot;Actually, that's not what usually gets people in this organization.&quot;OG: &quot;... Uh. What?&quot;Me: &quot;What usually gets people in this company are the Unknown Knowns.&quot;OG: &quot;... Uh. I don't...&quot;Me: &quot;Unknown Knowns are things you thought you knew, maybe even pretty well, but it turns out you didn't really know at all. You know, you made assumptions, someone gave you bad data, etc.&quot;OG: &quot;...&quot;First time in a while in a conference call where I could actually hear the ellipses, as the blocks started falling into place in his head on the issue that the call was actually about.</blockquote>

[QUOTE="RealAlHazred, post: 9453397, member: 25818"] Conference Call just now. Other Guy: "See, we have the Known Knowns, which is things we know we know; and Known Unknowns, which is things we know we don't know. But how they get you is the Unknown Unknowns, which is things we don't know we don't know." Me: "Actually, that's not what usually gets people in this organization." OG: "... Uh. What?" Me: "What usually gets people in this company are the Unknown Knowns." OG: "... Uh. I don't..." Me: "Unknown Knowns are things you thought you knew, maybe even pretty well, but it turns out you didn't really know at all. You know, you made assumptions, someone gave you bad data, etc." OG: "..." First time in a while in a conference call where I could actually [I]hear[/I] the ellipses, as the blocks started falling into place in his head on the issue that the call was actually about. [/QUOTE]

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