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<blockquote data-quote="Ryujin" data-source="post: 9731412" data-attributes="member: 27897">Brick &amp; Mortar stores only really have two things going for them; customer service and the ability to see/handle the product in person. Years ago I went to a local motorcycle accessories shop, looking for a specific product. A place that I'd been dealing with for a couple of decades, at that point. I knew that the product existed for use on other models of bike so just needed to have them look it up in their catalogues, then order it for me. When I got there, I had to wait for 20 minutes before someone came to the counter of the otherwise empty store. When they finally came out of the back two different people told me that product didn't exist. Not just that it wasn't made for my bike. It didn't exist. They didn't even check the catalogues. I went home and had what I wanted ordered, from an online supplier, in under 5 minutes. When I say &quot;years ago&quot;, I mean almost 15 years, not today's online market. The real kicker is that the owner, who I had known since something like 1987, went on Facebook the next week and ranted about how the online market was going to kill local business. You can bet that I had words for him.</blockquote>

[QUOTE="Ryujin, post: 9731412, member: 27897"] Brick & Mortar stores only really have two things going for them; customer service and the ability to see/handle the product in person. Years ago I went to a local motorcycle accessories shop, looking for a specific product. A place that I'd been dealing with for a couple of decades, at that point. I knew that the product existed for use on other models of bike so just needed to have them look it up in their catalogues, then order it for me. When I got there, I had to wait for 20 minutes before someone came to the counter of the otherwise empty store. When they finally came out of the back two different people told me that product didn't exist. Not just that it wasn't made for my bike. It didn't exist. They didn't even check the catalogues. I went home and had what I wanted ordered, from an online supplier, in under 5 minutes. When I say "years ago", I mean almost 15 years, not today's online market. The real kicker is that the owner, who I had known since something like 1987, went on Facebook the next week and ranted about how the online market was going to kill local business. You can bet that I had words for him. [/QUOTE]

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