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Message: <blockquote data-quote="pukunui" data-source="post: 9811750" data-attributes="member: 54629">Well, this isn't just today, it's been ongoing for a while. Basically, a few weeks ago, some workers were replacing the retaining wall and fence between two properties neighboring ours to the east. In the process, those workers broke the sewer line. Whenever the front house uses water, it leaks foul-smelling water onto the back house's property. Some of it leaks out under our adjoining fence right where our cross-driveway drain is. So the sewage water runs down that and empties into the gulley trap that is right by our front door (don't ask me why the house's original builders decided to put a gulley trap right there).We get enough bad smells from our swampy creek out back. We don't need actual sewage smells stinking up our house!Well, I feel like I'm on a treadmill trying to deal with Watercare to get this fixed. The first crew that came out confirmed there was a leak but said it was probably the front house's private water line, not the main one. Another guy came out and used a camera to confirm where exactly the leak was. He spraypainted some markings on our driveway. I emailed for an update after that. "We're sorry to hear you're still having trouble. Can you confirm it's still happening?" "Yes, it's still happening." "OK, we'll send someone out to take a look."A third crew showed up. They seemed clueless about what was happening, so I had to fill them in on everything. They had a quick look and then left without doing anything.Another email. "We're sorry to hear you're still having trouble. Can you confirm it's still happening?" "Yes, it's still happening." "Can you provide us with some photos?" "I sent photos with my initial fault report." "Those attachments have now expired. Can you send more?" sends moreToday I've got some more Watercare workers out there spreading some strong pine-scented disinfectant to cover up the smell while we wait for the engineers to come and do the actual repairs.Every time I've asked Watercare if they've notified the neighbors in the front house, crickets. I don't know them (the house is rented, and the residents change every so often), so I haven't gone to speak with them myself. I know that our neighbors in the back house are aware of it, because I overheard the guy with the camera talking to them. It's also worse on their side.It does at least seem like Watercare have decided that it is the public sewer system that's broken, so it is their responsibility to fix. I guess there are just more urgent jobs that need attending to first.</blockquote>

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