question about enworld game store

[Spell]

i'm posting this here only because morrus announcement on en world pdf store is. i'm not sure if there is a better place to post it. if so, i apologise.

2 weeks ago, i bought " The Short-and-Sweet Roleplaying Game" pdf from the store. i never managed to download it, because every time i try i get the following message:

A download error has occured!
A message has been sent to the EN World GameStore administration staff. If the problem is not corrected within 24 hours, please contact our customer support with a description of the error and we'll correct it as soon as we can. We're sorry for the inconvenience, and thank you for your patience.

i sent a couple of emails to the customer support, but i never got any reply.

what am i supposed to do? i know it's just a dollar and a half, but i really would like to read that pdf.

 

[Morrus]

First - your bookshelf will stay in place, so you'll continue to have access to your files.

Second - that sounds to me like a probelm with the pubisher's upload, but I'll page Chris to take a loko and check to make sure. Don't worry, we'll get it sorted for you.

 

[Spell]

thanks, that was quick!