Kahuna Burger said:Why do people keep saying this? I mean seriously, has anyone suggested a class action lawsuit to change marketing strategy?It's like the mirror universe "entitlement mentality" where actually saying how you feel about something is perceived as an attack on the rights of a company.
Why? I can only guess. But I note that if the original argument is phrased to make it seem as if the speaker is entitled to information, the usual counter would be a rejection of that entitlement. If the original statement is made to suggest lack of professional ethics or business sense, the usual counter is to state otherwise. Our culture is rather set in the dialectic mode

What we usually lack on this particular topic is constructive criticism. People say they are unhappy, but rarely articulate anything the company could sensibly do to make things better. In many places of contention, keeping criticism constructive would help enormously.