Michael,
I can see where you would be frustrated. Do you have access to the server itself? Maybe you can check the performance? I'm not convinced this is an issue with the server though. Especially since Piratecat indicated it was working great for him.
I believe Cyberstreet uses multiple data paths don't they? Is it possible that one of the lines is in a degraded state? Perhaps some users are coming in on one data pathway and others are coming in on a different data pathway?
I'm just tossing out ideas here. Without knowing how the infrastructure is configured, it is hard to guess at.