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Message: <blockquote data-quote="broghammerj" data-source="post: 5260902" data-attributes="member: 1869">Morrus,Just a few comments on getting feedback about cancellations. 1.  A public thread may not be an appropriate venue to share why someone would cancel.   I am sure some people don't want to come in and dump on the website which in some ways indirectly relates to you and other contributors.  Sort of like the phrase, "if you can't say something nice...."  I think Enworld was formed as a community and criticism may be felt as more personal rather than directed toward a business (it was a long time before I realized Enworld was a business site and I don't think I'm alone).  Also if it is personal or financial reasons people may not want to air their own dirty laundry on the internet.2. I don't think it is intrusive to email or solicit a response when framed in the manner of a business looking to improve product and customer service.  Again I don't think people think of Enworld in a business fashion so you have to present the solicitation in that way.  Asking for a PM, email, or even posting to a thread created by you makes it somewhat personal.  My suggestion would be to send a solicitation email that allows someone multiple was to give feedback: anonymously to something such as survey monkey, information that there is an active thread on the matter, or personally PMing you.I don't know if you can track use of the site by individuals, but my base assumption is that someone who let their sub go probably isn't using the site as much and may not see the thread for days.Also does this correlate to an anniversary of a subscription drive when things were discounted and hence a disproportionate number of subscribers corresponds to a large numbers of lapsed accounts clustered at one time instead of the expected churn or turnover each month</blockquote>

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