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Message: <blockquote data-quote="Steel_Wind" data-source="post: 5261702" data-attributes="member: 20741">Morrus, I have no complaints over Paypal. If you didn’t offer it – then I’d be the one complaining.  I have noticed, however, that a few times in the last months, because of timing of payments coming out of Paypal, the e-cheque does not clear by the first of the month  and your system “de-registers” my Community Supporter Account for a day or two until Paypal clears the e-cheque. I have to say that this is a DANGEROUS method of payment "enforcement". What you are doing is reminding Community Supporters of what’s it’s like *NOT* to BE a community supporter.  If you obviously lost a lot or privileges when losing a Community Supporter Account --  that might be one thing. But the fact is, members don’t lose *that* much by being reduced to “free user” status. I think your automated system is reminding people in a manner which is not helpful to your marketing efforts; rather, it HURTS your marketing efforts.  Secondly, I can’t believe that nobody has mentioned this more emphatically so I would rather stop beating around the bush:  yes people have been dropping in droves in the past months and it’s no surprise to me at all. There have not been many free product downloads of worth in the past three months. You need more new content to offer to subscribers. End or story. It's about the content. My guess is that the subscribers felt they had been keeping up the payment part of the bargain, but the content part of that bargain has not kept pace - and they bailed as a result.Can't blame people for that perception, imo.  I know I've had it. I'm a huge fan of ENWorld and so I have not pulled the trigger on cancelling my subscription. But that decision was made out of a sense of love for the website. In terms of my percepton of eroding value for subcription price? The subscription price no longer seems worth it to me as a straight up transaction as new quality content has not been released monthly so as to justify it. IMO, If you don’t add more quality content regularly every month I would expect to lose more people, too. Moreoever, you need to balance that content between 4E and Pathfinder.  And you need it now – not six months from now.  There are a lot of people who will donate to the website to keep it afloat. However, my guess is that most people’s charity level is between $10-20 a year for ENWorld as a freebie. You are asking for $36. There is, accordingly, a $16-26 “gap” between charity and monthly subscription cost that ENWorld has to fill with content to make up that gap in perceived value.  IMO, in the past several months you have not been filling that gap adequately. No wonder you have been losing subscribers.Other issue: War of the Burning Sky has been out for years now.  RE-releasing it as a 4E perk may be of interest to those who are 4E fans. For those who are not? It has an appearance of very little value.</blockquote>

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