thalmin said:
I like ETools, and I thank CMP for making it usable. But I hate their website, though it has gotten better. It is too difficult to find where the datasets are (I don't know if what I'm looking for is a single, a bundle or a combo, I just want to find book ABC.) And I quickly get fed up with their boards. Ask a question, then try to find the answer among the comments about bananas. It can get frustrating.
Don't get me wrong. They are friendly, and they are helpful. But often times they are too playful.
That's me. YMMV
Clarity and clarification are what you're discussing... that's the main problem, not the actual website itself... am I understanding this correctly?
If so, thank you for being specific what you think the problem is.
For the most part, when people complain about our site, they say it "sucks" or is "unprofessional"... these aren't constructive comments that we can use to improve our site, so they get ignored.
Specific examples, even with "your site sucks and is unprofessional" will get read and addressed because they contain a specific "This is why" statement in them.
While everyone's idea of what is 'professional' and what 'sucks' are different, not everyone will be pleased, but that's just a fact of life that everyone, personal or business, has to content with.
More clarity on things we can (and will) do... losing the 'fun' we have on our forums... not unless our forum posters lose it... that's part of what CMP is, fun... Yes, we're a business, yes we want to make money... but we're also gamers and we also have a sense of humor, so we're going to use it, we're going to allow it, and even encourage it... some people won't/don't like that... sorry, but tongue in cheek is part of who/what we are in our forums.
Regardless of that, no one can deny that there are a host of people (aka fansimians

) that'll get you responses to your questions pretty quickly (and accurately)...
As for 'banana this' and 'banana that'... the specific forums (bug reports, how do I, etc) are toned down compared to the general areas... that's one of the reasons for the general areas... to actually give our forum users a place to 'swing about the trees and fling banananas at each other'.
anyways... this went on a bit longer than I meant to... so I'll wrap it up now saying thanks again for the specific comment... we'll get that squared away after this months data release.