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<blockquote data-quote="moxcamel" data-source="post: 5467757" data-attributes="member: 67954">Nevertheless, CS is WotC's avenue for providing official clarification to their customers.You cannot insist with any credibility that the RAW is the alpha, the omega, the end-all, the be-all, and then in the same breath say that the the very same source of the rules are wrong when they make a ruling through the conduit that they make rulings through.As for the quality of CS rep, if you are talking about a cell phone company, or a computer manufacturer, or some other traditional business, then yes.&nbsp; But CS people who go to work for companies such as WotC or Blizzard or some other entertainment company tend to do so because they have a passion for the product and they see it as a foot in the door to the industry.&nbsp; There is rarely a path to bigger and better things via customer support at Dell, but it's one of the best ways to work your way up the ladder at Turbine, for example.&nbsp; I don't know if this is the case at WotC, but I'd be willing to bet the guys and gals that answer the phones and emails there are a lot more clueful than most when it comes to their area of coverage.In any case, we don't know.&nbsp; But we do know that this is an official source, and to dismiss an official source is akin to ignoring a rule you don't like. (which is your prerogative, but then you are house ruling.)&nbsp; And it's terribly disingenuous to dismiss a CS ruling based on how you imagine them to be, especially because they didn't give an answer that doesn't support your own conclusions.</blockquote>

[QUOTE="moxcamel, post: 5467757, member: 67954"] Nevertheless, CS is WotC's avenue for providing official clarification to their customers. You cannot insist with any credibility that the RAW is the alpha, the omega, the end-all, the be-all, and then in the same breath say that the the very same source of the rules are wrong when they make a ruling through the conduit that they make rulings through. As for the quality of CS rep, if you are talking about a cell phone company, or a computer manufacturer, or some other traditional business, then yes. But CS people who go to work for companies such as WotC or Blizzard or some other entertainment company tend to do so because they have a passion for the product and they see it as a foot in the door to the industry. There is rarely a path to bigger and better things via customer support at Dell, but it's one of the best ways to work your way up the ladder at Turbine, for example. I don't know if this is the case at WotC, but I'd be willing to bet the guys and gals that answer the phones and emails there are a lot more clueful than most when it comes to their area of coverage. In any case, we don't know. But we do know that this is an official source, and to dismiss an official source is akin to ignoring a rule you don't like. (which is your prerogative, but then you are house ruling.) And it's terribly disingenuous to dismiss a CS ruling based on how you imagine them to be, especially because they didn't give an answer that doesn't support your own conclusions. [/QUOTE]

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