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<blockquote data-quote="Sacrosanct" data-source="post: 8825909" data-attributes="member: 15700">Yeah, this is it.&nbsp; It's the expected timeline that's important.&nbsp; I don't think people should expect immediate delivery, as that's the exception rather than the norm.&nbsp; DHS is clearly doing everything wrong, like they took a page out of Ken Whitman or Gareth Skarka.&nbsp; That's...disappointing. I can only speak for myself, but the reason I do it is because I've heard so many horror stories of publishers not delivering and people getting screwed and soiling on KS as whole.&nbsp; That hurts everyone; people starting projects and people like me who has them done already.&nbsp; My reputation as a publisher is important to me, and I never want anyone to feel like they got screwed.&nbsp; So I take the approach I do*.&nbsp; Everyone is different of course.&nbsp; The only expectations a backer should have is what was detailed under that project specifically.*based on several KS I've done so far, I'd guestimate that I have to resend physical books to backers about 3-5% of the time because they never got them for one reason or another (at cost to me, no charge to them).&nbsp; And just last week I had someone IM me about not getting a link to the digital package they backed on a project....years ago.&nbsp; I sent it to them immediately without question.&nbsp; Cost of doing business, IMO.</blockquote>

[QUOTE="Sacrosanct, post: 8825909, member: 15700"] Yeah, this is it. It's the expected timeline that's important. I don't think people should expect immediate delivery, as that's the exception rather than the norm. DHS is clearly doing everything wrong, like they took a page out of Ken Whitman or Gareth Skarka. That's...disappointing. I can only speak for myself, but the reason I do it is because I've heard so many horror stories of publishers not delivering and people getting screwed and soiling on KS as whole. That hurts everyone; people starting projects and people like me who has them done already. My reputation as a publisher is important to me, and I never want anyone to feel like they got screwed. So I take the approach I do*. Everyone is different of course. The only expectations a backer should have is what was detailed under that project specifically. *based on several KS I've done so far, I'd guestimate that I have to resend physical books to backers about 3-5% of the time because they never got them for one reason or another (at cost to me, no charge to them). And just last week I had someone IM me about not getting a link to the digital package they backed on a project....years ago. I sent it to them immediately without question. Cost of doing business, IMO. [/QUOTE]

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