RCanning
First Post
Still technical problems.
I can't remember what thread it was on (yes I admit this is getting out of control), but so far the PDFs from DTRPG have not worked...
I downloaded the PDF, I went to "My Bookshelf" I selected the file and did a "Save a Copy" to a memory stick. The file was then taken to a PC and that PC was logged into my Adobe ID. We then tried to open the file and got a "Bad Encypt Dictionary" error. The file does appear in the "My Bookshelf" on the second computer, but all that is listed against it is a "Download file now" link that does nothing visible.
The following advice was given to me by someone trying to help.
This link to use to exactly the same login page as Reader keeps linking back to, and logging in again and then trying to open the file again makes no difference. The file just will not open.
I don't know if it is because I downloaded the file on a Mac and am trying to open it on a Windows machine. I don't know if it is because Adobe just does not want another machine to open it. I don't know if it is because the PDF is set to not allow this. I don't know if it is something else entirely.
What I do know, is that the file does not work. Several people at Fuji-Xerox have tried to open the file; you know, the print specialist guys who develop printers that will print pdf from disc automatically (oh wait, sorry, DRM prevents that) have tried to get this file to work, and they have failed. No this was not sales people - it was tech people.
Over 24 hours as passed since I emailed this fault to DTRPG, and I have not even recieved a confirmation that they have recieved my message. Admittedly it has only been one working day for them (two for me), but I am not hopeful that they will respond with anything but "Go to the Adobe site and re-log in". Done that, didn't work; but I expect that will be the response.
Richard Canning
I can't remember what thread it was on (yes I admit this is getting out of control), but so far the PDFs from DTRPG have not worked...
I downloaded the PDF, I went to "My Bookshelf" I selected the file and did a "Save a Copy" to a memory stick. The file was then taken to a PC and that PC was logged into my Adobe ID. We then tried to open the file and got a "Bad Encypt Dictionary" error. The file does appear in the "My Bookshelf" on the second computer, but all that is listed against it is a "Download file now" link that does nothing visible.
The following advice was given to me by someone trying to help.
When you get the "Bad Encryption Dictionary" error go to
https://aractivate.adobe.com/eden/EdenUI.asp and reactivate your Adobe DRM
on the pc you have trouble with (you can do this as often as you want).
This should solve the problem.
This link to use to exactly the same login page as Reader keeps linking back to, and logging in again and then trying to open the file again makes no difference. The file just will not open.
I don't know if it is because I downloaded the file on a Mac and am trying to open it on a Windows machine. I don't know if it is because Adobe just does not want another machine to open it. I don't know if it is because the PDF is set to not allow this. I don't know if it is something else entirely.
What I do know, is that the file does not work. Several people at Fuji-Xerox have tried to open the file; you know, the print specialist guys who develop printers that will print pdf from disc automatically (oh wait, sorry, DRM prevents that) have tried to get this file to work, and they have failed. No this was not sales people - it was tech people.
Over 24 hours as passed since I emailed this fault to DTRPG, and I have not even recieved a confirmation that they have recieved my message. Admittedly it has only been one working day for them (two for me), but I am not hopeful that they will respond with anything but "Go to the Adobe site and re-log in". Done that, didn't work; but I expect that will be the response.
Richard Canning