What on earth is wrong with publishers these days?

Dana_Jorgensen

Community Supporter
Banned
Well, I am starting to get annoyed with the wave of dilettante publishers that are starting to plague the industry. It's something that has exploded in the last few weeks, both to my amusement and chagrin.

First, I write a review about one PDF: Gun Fighter Quarterly, Tools of the Trade for the Modern Gunfighter. It wasn't a nice review. I pointed out the broken rules, the lack of guns (you expect plenty of guns with that title right, since gund are a gunfighter's tools of the trade), and some promotional issues. The author didn't like the fact that anyone gave him a poor review, so he conned the folks on RPGnow to delete it.

Next, I write a review of War of the Worlds by Gold Rush Games. No response, but none was expected; I know Mark can swallow the bitter pill of criticism. After all, he's published game books for years.

Next, I write a review of Mercenary Armory - Sniper Rifles. Anoher critical review, focusing on lack of details on weapons and poor cross-platform compatibility of the PDF. The author accepts the review, somewhat. He can't accept the fact that two weapons built on the same frame can indeed actually be considered different guns, and through a forum thread, needs to be told by a half dozen people that this is actually the case.

Then came the review of Quick Shots, which I found to be a very poor and uninspired project. Again, the folks involved are professional enough to just take the critique and be done with it. Again, many of the people involved have been writing gaming products for years.

Then I noticed a 2-star review for Castleworks on rpgnow. The reviewer felt he didn't get enough for his money, and expressed his annoyance with the many irritating and pointless programming features of the worldworks website, like those lame sliding popup windows. The Castleworks creator then has a need to write a rebuttal, calling the reviewer's displeasure slander!

Now the latest incident came with my review of the Book of Drawbacks & Distinctions Modern. I reviewed the book, gave it an average rating due to the horrible layout (author didn't even bother with forced justification to create smooth lines at both sides of the columns), and to me, it reads like an outright ripoff of GURPS advantages/disadvantages system and Fuzion's Complications system. And I said as much. What happens? The author actually emails me, calling me a liar because he doesn't own any GURPS books and he's never even seen a Fuzion book. How exactly does what he has in his library or not have anything to do with my review and why on earth would it have shaped my opinion of his PDF? I tell him as much, and he delves off into an email fight, trying to tell me how to review his product.

I'd like all the new publishers of this industry, anyone who has been producing product for less than two years to read this and learn from it. To paraphrase PT Barnum, you can't please everyone all the time. You can please some of them all the time, and all of them some of the time. You're going to get bad reviews occasion. Learn to live with it, because no matter how great you may think your work is, there will always be someone who doesn't like it. And remember, reviews are done from the point of view of the reviewer. They are telling you how they see it. What you know about their claims has nothing to do with it. And last but not least, any efforts spent trying to defend your work will just make you look like a fool at worst, ans an unprofessional snot undeserving of future purchases at best.
 

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I gotta agree. When you put out a product, you have to take the bad with the good and use the bad review to make your next product better. I can tell from experience that no one likes a bad review, but it takes a mature writer/publisher to use one to better themselves and their products.
 

Wow, I've never had a publisher respond to any of my reviews except to thank me for taking the time to review it. Personally, I wouldn't mind hearing from publishers. I do agree that some of the responses you've gotten have been less then proffesionally. Post some reviews here at EN World.
 

Hmmm...I think there are too many people that call themselves 'Game Publishers' churning out too much half-baked slop anyway.
These people need to do thier homework first, and stop taking themselves so seriously!
 

Dana_Jorgensen said:
Well, I am starting to get annoyed with the wave of dilettante publishers that are starting to plague the industry. It's something that has exploded in the last few weeks, both to my amusement and chagrin.

Firstly, anyone who begins a post critizing other publishers in a public forum.... well... it's poor form, to say the least. Am I one of those "dilettante, plaguing" publishers? See, we're already off to a bad start.

First, I write a review about one PDF: Gun Fighter Quarterly, Tools of the Trade for the Modern Gunfighter. It wasn't a nice review. I pointed out the broken rules, the lack of guns (you expect plenty of guns with that title right, since gund are a gunfighter's tools of the trade), and some promotional issues. The author didn't like the fact that anyone gave him a poor review, so he conned the folks on RPGnow to delete it.

I don't know if you realize, but this is also belittling to James. He got "conned"? He runs the site, he makes the calls. I could say that you're just being snotty at james, but that would be rude. Almost as rude as saying that James got "conned," implying that your judgement about your review is better that the guy who runs the site.

Next, I write a review of Mercenary Armory - Sniper Rifles. Anoher critical review, focusing on lack of details on weapons and poor cross-platform compatibility of the PDF. The author accepts the review, somewhat. He can't accept the fact that two weapons built on the same frame can indeed actually be considered different guns, and through a forum thread, needs to be told by a half dozen people that this is actually the case.

Also as a publisher, its probably not good taste to place negative reviews on other publishers comments section especially when your products are directly competing. Although one could praise you for saying upfront that you may be biased, one could also see a "bad taste" form of marketing by mentioning your product in another guy's comment sections.

Then I noticed a 2-star review for Castleworks on rpgnow. The reviewer felt he didn't get enough for his money, and expressed his annoyance with the many irritating and pointless programming features of the worldworks website, like those lame sliding popup windows. The Castleworks creator then has a need to write a rebuttal, calling the reviewer's displeasure slander!

This is the point where I'm beginning to wonder why you're pointing out people who may have behaved poorly. Whats the point of this post? Is to highlight a few peoples misjugements in public and hope to shame them into behaving professionally like Mark, or Hound do?

Now the latest incident came with my review of the Book of Drawbacks & Distinctions Modern. I reviewed the book, gave it an average rating due to the horrible layout (author didn't even bother with forced justification to create smooth lines at both sides of the columns), and to me, it reads like an outright ripoff of GURPS advantages/disadvantages system and Fuzion's Complications system. And I said as much. What happens? The author actually emails me, calling me a liar because he doesn't own any GURPS books and he's never even seen a Fuzion book. How exactly does what he has in his library or not have anything to do with my review and why on earth would it have shaped my opinion of his PDF? I tell him as much, and he delves off into an email fight, trying to tell me how to review his product.

Man, there's nothing more professional than talking about private e-mails in public forums.

I'd like all the new publishers of this industry, anyone who has been producing product for less than two years to read this and learn from it.

Me too, they'd have a lot to learn both from your post as well as because of your post.

To paraphrase PT Barnum, you can't please everyone all the time. You can please some of them all the time, and all of them some of the time. You're going to get bad reviews occasion. Learn to live with it, because no matter how great you may think your work is, there will always be someone who doesn't like it.

Perhaps you could just stop leaving comments on products that you're in direct competition with.

And remember, reviews are done from the point of view of the reviewer. They are telling you how they see it. What you know about their claims has nothing to do with it.

Remember that message board posts are just how posters see your behavior. What you know about my claims has nothing to do with it.

And last but not least, any efforts spent trying to defend your work will just make you look like a fool at worst, ans an unprofessional snot undeserving of future purchases at best.

The same can be said for message board posts, so I hope you don't try to defend yourself, that would be sooooo unprofessional.

Dana, don't speak poorly of your peers in public if you can avoid it, that's the first rule of professionalism. It just makes you look bad, even when they're behaving poorly. As a customer, you have the right to leave comments, but as a fellow publisher, there are also other consequences of your behavior that you must consider when determing the manner in which you post your comments. If you really want the publisher to put out better stuff, privately e-mail them and give them some advice/help. You may be the mack daddy when it comes to guns, but this post and your comments are shooting you in the back.

joe b.
 

Dana_Jorgensen said:
The author didn't like the fact that anyone gave him a poor review, so he conned the folks on RPGnow to delete it.

Actually RPGNow gives the publisher the ability to pull a title if they want to. It wouldn't be unheard of for a publisher to take the criticism to heart, and pull the title to touch it up and make it a better book. I don't know anything about the situation with that publisher, but I would be careful accusing anyone of "conning" unless you are 110% sure that you know what's going on.

As for publishers responding to reviews, here's a Line of Sight Article on Etiquette by Monte Cook that has become required reading for anyone in the industry...

www.malhavocpress.com/arch_lineos62.html
 

In the electronic world there is something called the instant of regret.

It takes only an instant for someone to write an email.... it take a proper PR rep, or someone with the willpower and patience to wait until they have gotten over anger and can correspond with politeness to a negative review.

In many cases, publishers consider their product as if they were their baby, and negative comments are hard to take. This does not mean they are justified in their responces. But you'll find the same sort of blowups from new publishers as from old. Harken back to certain products no longer being sent to review sites due to bad reviews (and the whole blowup that ensued over that being taken out of context.)

Also remember, it might not be just the publisher responding. I try and grill it into my staff writers, and even freelancer writers, not to comment on reviews. They are told that they can denote something possibly missed.. Or explain some justification. But that doesn't always stop them from commenting on other things that are best left unsaid.
 

By the way Dana, is there a way to complain about Alternate Realities Publications? You don't seem to have an email adress to contact you on your website, and don't allow PMs or emails through ENWorld. Just joking about the complaint about ARP... but please email me.
 

To a certain extent, I've always thought RPGNow having reviews of product they're selling to be a bit odd.

On the one hand, it allows buyers to say what they think of the product. Which is a good thing.

But on the other hand, it invites a lot of abuse, from competing publishers (and their friends, or split personalities, as the case may be), disgruntled people, and well, from random weirdos, who don't like a product because there aren't enough naked halflings in it.

I mean, when companies sell their products, the commercials for them only mention glowing reviews (though in some cases for really bad movies, they have to make up fake ones). Yet RPG Now sellers don't have that same luxury. One unfair negative review could hurt them a lot.
 

trancejeremy said:
To a certain extent, I've always thought RPGNow having reviews of product they're selling to be a bit odd.

On the one hand, it allows buyers to say what they think of the product. Which is a good thing.

But on the other hand, it invites a lot of abuse, from competing publishers (and their friends, or split personalities, as the case may be), disgruntled people, and well, from random weirdos, who don't like a product because there aren't enough naked halflings in it.

I mean, when companies sell their products, the commercials for them only mention glowing reviews (though in some cases for really bad movies, they have to make up fake ones). Yet RPG Now sellers don't have that same luxury. One unfair negative review could hurt them a lot.

That's because RPGnow vendors don't pay for the "ad space". Only when a company pays for ad space, be it a TV spot or a print ad, they gain control over the content placed in that space. They have to cull through all the reviews written in space they don't control in order to find the good ones they want to use in the space they do control. And one can always find the unfair negative reviews on anything if one looks hard enough.

Admittedly, RPGnow is rather odd in its provision for consumer comments. Unfortunately, you can thank Amazon.com for that oddity. Only after amazon added buyer commentary did some of the rest of the big internet retail outlets start doing the same thing. RPGnow probably added the feature as a means to expand the the company image as a legitimate bookseller when compared to other online retailers.
 

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