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Message: <blockquote data-quote="Henry" data-source="post: 214199" data-attributes="member: 158">I'm going to make a dangerous assumption that this is not a joke, especially since someone with an e-mail address like that is hard to take seriously...I feel badly about your book, but the best thing I can tell you is twofold:1) Prudence would have been better had you made contact soon after receiving the book. Waiting six months is too long for most companies to honor guarantees on print material.2) You really shouldn't make assumptions that "WotC wants to scam its customers", since my heavily-used Monster Manual is now two years old, and doesn't look that much worse for the wear, with no binding problems whatsoever. In the future, it is better advisable to buy from reputable game stores local to you, or to buy from someone who has known to give good service. I can vouch for people like Taloncomics (<a href="http://www.taloncomics.com" target="_blank">www.taloncomics.com</a>), because his level of service is far more personal than WotC or Amazon.com, for example. Talon can correct me if I'm wrong, but Talon (Derek is his name) owns a storefront as well, and handles the orders on a closer level than larger companies (I'm not saying he packs the box himself, but he is more likely to give care to customer shipments).In any event, if you are new to this site, welcome to ENWorld, and I hope you have a good experience posting here!</blockquote>