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WotC - CUSTOMER NEGLIGENCE
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<blockquote data-quote="Holy Bovine" data-source="post: 215261" data-attributes="member: 203"><p>I wouldn't necessarily make that assumption. Having worked in the book industry printing errors like this, while not common, are treated as a defective product and would normally be replaced even if you had had the book for over a year. I'm not saying that that is what WotC policy is I just know that most major publishers have no problems replacing defective books of this type as there is nothing you could have done to be missing pages whie the rest of the book is in good shape.</p><p></p><p>As for the original poster it becomes a little more vague as the damage he describes <em>could</em> have been caused by rough handling (I am <em>not</em> saying that that is what happened here). I would strongly urge you to call the 1-800 number and talk to a customer service rep - be nice and explain everything as you have here. I would imagine they would be reasonable in replacing your book for you.</p></blockquote><p></p>
[QUOTE="Holy Bovine, post: 215261, member: 203"] I wouldn't necessarily make that assumption. Having worked in the book industry printing errors like this, while not common, are treated as a defective product and would normally be replaced even if you had had the book for over a year. I'm not saying that that is what WotC policy is I just know that most major publishers have no problems replacing defective books of this type as there is nothing you could have done to be missing pages whie the rest of the book is in good shape. As for the original poster it becomes a little more vague as the damage he describes [i]could[/i] have been caused by rough handling (I am [i]not[/i] saying that that is what happened here). I would strongly urge you to call the 1-800 number and talk to a customer service rep - be nice and explain everything as you have here. I would imagine they would be reasonable in replacing your book for you. [/QUOTE]
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WotC - CUSTOMER NEGLIGENCE
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