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<blockquote data-quote="Stuntman" data-source="post: 4899839" data-attributes="member: 84817">From a customer of WotC, I have no problem with the site being taken down for maintenance or upgrades.&nbsp; My expectation is that the site would only be down for hours or perhaps days.&nbsp; For this service to down for over a week is something I would not consider to be acceptible.&nbsp;Now from an IT point of view, my personal feeling is that it probably should be possible to do whatever upgrades they are doing in a few days time at most.&nbsp; The time frame would be dependent on resources available (people and money).&nbsp; I've been involved in a project that moved an office and all equipment from one location to another.&nbsp; The whole thing was done in about a day.&nbsp; It required more resources (money for OT and staff) to do it quickly.&nbsp; We probably could have taken our time and save money (no OT) and took a number of days to complete.&nbsp;From a management point of view, I suspect that they looked at how much it would cost to do it in one day, a few days and a week or two and decided they don't want to spend more resources to do the upgrade more quickly.&nbsp; DDI and the main sites most likely make them the most money (or causes them to lose the most if down) are still up.&nbsp; The forums likely are not as critical, so less resources are spent trying to keep it up or minimise the down time.&nbsp; I think that WotC made the best business decision with regard to how they proceed with the upgrade.&nbsp;As a paying DDI customer who buys D&amp;D and Magic products, I'm upset that the forums are down.&nbsp; I would be more upset if DDI were down for a week or two and likely ask for some refund.&nbsp; With the forums, I'm not paying anything for it as it is free.&nbsp; I'm simply not getting anything that I'm not paying for in the first place.&nbsp; At least I'm getting what I have paid for which is DDI and it seems to be working fine for me.&nbsp; I doubt that the forums generate a lot of revenue for WotC or cause them to lose a lot of revenue due to it being down.&nbsp; The main sites are more critical, so they remain up.&nbsp; I'm not so upset that I'm going to stop buying their products or cancel my DDI subscription.&nbsp; When the forums come back up, I'll be all well and good.</blockquote>

[QUOTE="Stuntman, post: 4899839, member: 84817"] From a customer of WotC, I have no problem with the site being taken down for maintenance or upgrades. My expectation is that the site would only be down for hours or perhaps days. For this service to down for over a week is something I would not consider to be acceptible. Now from an IT point of view, my personal feeling is that it probably should be possible to do whatever upgrades they are doing in a few days time at most. The time frame would be dependent on resources available (people and money). I've been involved in a project that moved an office and all equipment from one location to another. The whole thing was done in about a day. It required more resources (money for OT and staff) to do it quickly. We probably could have taken our time and save money (no OT) and took a number of days to complete. From a management point of view, I suspect that they looked at how much it would cost to do it in one day, a few days and a week or two and decided they don't want to spend more resources to do the upgrade more quickly. DDI and the main sites most likely make them the most money (or causes them to lose the most if down) are still up. The forums likely are not as critical, so less resources are spent trying to keep it up or minimise the down time. I think that WotC made the best business decision with regard to how they proceed with the upgrade. As a paying DDI customer who buys D&D and Magic products, I'm upset that the forums are down. I would be more upset if DDI were down for a week or two and likely ask for some refund. With the forums, I'm not paying anything for it as it is free. I'm simply not getting anything that I'm not paying for in the first place. At least I'm getting what I have paid for which is DDI and it seems to be working fine for me. I doubt that the forums generate a lot of revenue for WotC or cause them to lose a lot of revenue due to it being down. The main sites are more critical, so they remain up. I'm not so upset that I'm going to stop buying their products or cancel my DDI subscription. When the forums come back up, I'll be all well and good. [/QUOTE]

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