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WotC puts a stop to online sales of PDFs
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<blockquote data-quote="SteveC" data-source="post: 4745430" data-attributes="member: 9053"><p>This is true, but a huge part of how you communicate with your vendors is to plan how the information is going to be disseminated. Once the vendor decided to break the news early, you need to quickly get in touch with them and get things corrected, and then make a statement calming the situation down. None of that happened, which makes me think that the regular PR people haven't been allowed to do their jobs for some reason or another.</p><p></p><p>Perhaps the lawsuit is the reason for the silence. Okay, that's not a problem: I have a good friend who is an attorney, and has to craft basic statements about how company X can't say anything more because of pending legal action...the verbiage is boilerplate. We didn't even see something as basic as that.</p><p></p><p></p><p>Even so, I'm shocked that WotC wasn't aware of this possibility, and once it occurred, couldn't get something basic put together to react to it. Again, you don't have to give us the full story, but saying, well, anything is better than letting all the rumors fly like they did. Saying nothing made this situation 10x worse. I have seen posters who are usually the first people to defend WotC come out strongly against what's happened here. That's never a good thing.</p><p></p><p>And beyond that, this whole situation has put the Mod community here into a real bind, and made their (and your) life stressful over something that will likely prove to be a simple mistake in the long run. It's as if there's no one steering the ship away from the iceberg, or even worse: there's the thought that if they can just pick up enough speed, they'll punch right through it!</p><p></p><p>I don't envy your jobs at all at the moment...perhaps we should put together a "buy an ENWorld Mod a <beverage of their choice> campaign." I know I'd be in for that...</p><p></p><p>--Steve</p></blockquote><p></p>
[QUOTE="SteveC, post: 4745430, member: 9053"] This is true, but a huge part of how you communicate with your vendors is to plan how the information is going to be disseminated. Once the vendor decided to break the news early, you need to quickly get in touch with them and get things corrected, and then make a statement calming the situation down. None of that happened, which makes me think that the regular PR people haven't been allowed to do their jobs for some reason or another. Perhaps the lawsuit is the reason for the silence. Okay, that's not a problem: I have a good friend who is an attorney, and has to craft basic statements about how company X can't say anything more because of pending legal action...the verbiage is boilerplate. We didn't even see something as basic as that. Even so, I'm shocked that WotC wasn't aware of this possibility, and once it occurred, couldn't get something basic put together to react to it. Again, you don't have to give us the full story, but saying, well, anything is better than letting all the rumors fly like they did. Saying nothing made this situation 10x worse. I have seen posters who are usually the first people to defend WotC come out strongly against what's happened here. That's never a good thing. And beyond that, this whole situation has put the Mod community here into a real bind, and made their (and your) life stressful over something that will likely prove to be a simple mistake in the long run. It's as if there's no one steering the ship away from the iceberg, or even worse: there's the thought that if they can just pick up enough speed, they'll punch right through it! I don't envy your jobs at all at the moment...perhaps we should put together a "buy an ENWorld Mod a <beverage of their choice> campaign." I know I'd be in for that... --Steve [/QUOTE]
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