Snarf Zagyg
Notorious Liquefactionist
I currently run an in-person game, and play in one online D&D game, and one online Fate Accelerated game. I prefer the in-person game, but the other two games wouldn't exist if they weren't online, and the lesser experience of online play is better than not playing with these friends across the country who I wouldn't see otherwise.
Also, covid has simply changed the world. However much we may like online play less, a lot of people prefer it now, and it would be a downright silly business choice for WotC to not give them suitable support.
I agree that the perfect is the enemy of the good, and I also fully acknowledge that my own age and preferences play a part in this.
Heck, I still don't understand why people would want to watch other people play videogames or play D&D, and yet twitch seems to make a lot of money.