Your Opinion Matters

I’d like to ask you a favor. The next time (or ideally every time) you buy an RPG product, leave a short review. You might not think your opinion is that important, or that a line or two on a Drivethrurpg review is any use. But I promise you, it really helps in a lot of ways.

I’d like to ask you a favor. The next time (or ideally every time) you buy an RPG product, leave a short review. You might not think your opinion is that important, or that a line or two on a Drivethrurpg review is any use. But I promise you, it really helps in a lot of ways.

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Picture courtesy of Pixabay.​

For those of us creating the product (be they writing, art, editing, layout etc) seeing a review means we know someone actually read it, or at least had a flick through. We are all as guilty as each other of impulse buying, or grabbing a book for the one character class we might use. So even if sales figures show a product is popular, it’s not really a guide to whether anyone has read it, or liked it. Now I’ll grant you, the money is nice. Don’t stop buying games for god’s sake. But we make them for people to read and enjoy, and it’s much nicer to hear that’s going on.

In some cases you may have emailed the company to say how great a book is, or tell them how much it sucked. That isn’t a bad idea (done politely) and the company certainly needs to know what the customers think. But most of the writing and art team are freelance, so they never get to read these comments. We might hear from the boss that ‘people liked that last book’ or ‘lot of folks hated that adventure’ but only if we happen to catch up with them at a con or the like. For the most part, unless we see a review online, the writers and artists won’t have the faintest idea whether anyone liked it.

To illustrate the point, I used to run the Victoria line for Cubicle 7. We did see the odd review and that was cool, but only one or two. But when forums asked ‘what Victorian era RPGs do you recommend’ Victoriana barely got a mention. Sales seemed ok, so we carried on, but it did feel like no one was really playing the game. Maybe they were using the material for something else (although that’s cool). Sales were good enough to do a new edition and we sold a good pile to distributers. But a week afterwards one UK distributer made another large order. We quickly checked they’d actually had the original order, thinking they couldn’t possibly have got through that many books. But they had, people apparently loved the game and were extremely eager for the new edition. It seemed Victoriana was a game plenty of people played, just no one talked about!

In this way, feedback can sometimes make the difference between a line carrying on, or at least how it is prioritized. If people are talking about something, a company is going to assume that this is the game they want more of. Even if sales are good, you may think twice about pushing a product line that doesn’t seem to make much of a buzz.

For we freelancers, it’s a vital way to hear what we are doing right or wrong. You’ll notice I’m not asking just for good reviews. They are nice, but constructive criticism is also good. Reviews are one of the few ways we get to hear when we’ve hit the mark, or when we’ve not delivered what people want. We all play RPGs in different ways, and what may be obvious to one group may never come up for another.

In part, the lack of reviews for some products is due to the expectations we now have. The bar for RPG production is incredibly high these days. If you find a game with gorgeous art, great layout, clear text and inspiring writing you may well just think ‘yup, that’ll do’ and not think it needs further comment. It takes a truly incredible game to make people sit up and notice because RPGs are just so damn good. But even if we haven’t knocked your socks off, it’s good to hear we didn’t suck, or at least delivered to this standard.

Now, this applies less to the latest D&D book, Star Wars guide or Onyx Path supplement. The really big players do get noticed and their larger sales often ensure a few more reviews, although it’s not always the case. But small games from small companies sometimes get no reviews at all, and that is also a shame because those companies need it most. Reviews are advertising to a large extent. Even a bad review might intrigue someone to check out a product. For these games few people have heard of, reviews are a lifeline to spread the word and reach their audience, especially when they are competing with much bigger fish. When you are making a purchase, which game do you buy, the one with a couple of even just average reviews, or the one with none at all?

So, whatever you think of a new game, please remember to leave some sort of review. It only needs to be a couple of lines and those of us making games really appreciate it. Just tell us what you liked, maybe what you didn’t and what you think we missed. Not only does it help us improve the products we create, but it also allows a writer to know that out there, somewhere, someone at least read it and maybe even enjoyed it.

This article was contributed by Andrew Peregrine (Corone) as part of EN World's Columnist (ENWC) program. If you enjoy the daily news and articles from EN World, please consider contributing to our Patreon!
 

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Andrew Peregrine

Andrew Peregrine

There are hidden elements to the review process too, such as at drivethrurpg.com publishers who also purchase books can't leave reviews. I'm not sure why DTRPG couldn't simply mark a publisher leaving a review as such but this is their solution to (I believe) the risk of some mutual back-scratching between publishers. The irony is that I suspect a lot of publishers on DTRPG produce some product mainly to generate revenue to by other product, and because they are creators of content are more likely to have the time and interest to post proper reviews.

My general experience with reviews in this hobby (and no doubt others) has been along these lines, however: people usually post reviews of product they like, or were predisposed to like. It is not too often that you see a critical or negative review unless the poster was already predisposed toward disliking the product, or was so amazed at how much he disliked it that he needs to share his experience. Gamers seem to be notorious for judging a product after reading it, but far less often actually discuss the product from an actual play session, or even just attempting to work with the mechanics. On my own blog I tend to string out game discussions on product to several posts, exploring facets of the rules and leading up to an actual play experience. I have found I am rarely disappointed that even the cleanest ruleset reveals some interesting warts once actually engaged with at the table. For this reason, review posting online is good....but the typical results of those reviews do tend to follow Sturgeon's Law in both directions (for both the quality of the products and the quality of said reviews).
 

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VengerSatanis

High Priest of Kort'thalis Publishing
I always appreciate reviews of my RPG stuff. So, thanks to everyone who takes the time to review Kort'thalis Publishing products on DriveThruRPG, Amazon, or wherever (don't think anyone from ENworld has ever reviewed my books).

Even bad reviews motivate me to either improve or rail against a particular bias.

VS
 

Rhianni32

Adventurer
Ok so how many people have left a negative review and had it removed?

Now how many people say they don't want to post a negative review because it might be removed and its just an excuse for not leaving a review at all?
 

The last time I left a review, I got push back from the creators, instead of recognition of my valid points. Points others have made I've found later on various sites. If I am critical of something, I will list why, not just a "this suxs!" sort of comment. Just like I avoid saying I like something without listing why I like it.

My point, posting reviews, comments or just interacting with creators often is a negative situation, where after the fact I found myself asking, why did I do that? That sucked, lets not do that again.
But that serves the community two-fold. One you left a critical review and that serves the next potential buyer. Second, the author/publisher responded in a less than professional way. Which might make you feel bad, but instead should make you feel a little bit vindicated, because now everyone who reads your review and their poor response knows just a little more about the author/publisher than they did.

Ok so how many people have left a negative review and had it removed?
Never had it happen to me. And I've left many critical reviewon various platforms. Admittedly I do not go back and verify my reviews are still there every month/year etc.

Now how many people say they don't want to post a negative review because it might be removed and its just an excuse for not leaving a review at all?
This, and the thought that I don't want to leave a negative review because I might meet the author some day. Well, if you write a valid critique, and the author is actually mature about what they are doing, though they might not appreciate the review when you wrote it, a few months or years down the road when they reflect upon the value of honest criticism, any mature and/or professional author will be thankful for your efforts and how they helped to make them a better creator. And those that don't are probably not worth being ont he good side of any way.
 

Paragon Lost

Terminally Lost
Thats a very fair point and I'm saddened the creators in question couldn't take the criticism.
I imagine sometimes even a fair review might miss a major point of the game, it always amazes me how many different ways people play RPGs.
But that doesn't mean a creator can get angry at a reviewer just because they didn't think the game was as good as they do.

It does suck to get a bad review, sometimes worse if its a well written one as its harder to dismiss as just trolling! :)
While I've seen reviews of my stuff where I've thought 'thats rubbish, they just don't get the point'
more often than not I've thought 'I may not agree, and I may not like it, but you certainly have a point'.

Essentially, unless the reviewer accuses the creator of something like racism in the game and they feel they can reasonably respond to that point,
creators should generally just take the criticism and not respond at all.

Definitely the point of critical comments is to provide feedback in order to improve the product. At least that's always been my approach. Attacking the creator (or poster) isn't productive, my approach has been to always try to debate the points of why/what I didn't like and hopefully offer improvement ideas.
 

Where is this happening?

I would like to know as well. Amazon does not delete reviews. Look at some RPG's out there, and often, the reviews are mixed. Legend of the Five Rings and The Witcher are two that come to mind. Also, I do not believe DriveThru lets its creators delete bad reviews. If they did, I would be surprised.
 

Mercador

Adventurer
When I take the time to write that I liked something, I really mean it. I follow this website since around a year now and there's only two products (out of 18) that I really liked, Art & Arcana and Zweilander. All the rest of books that I bought was under the Sturgeon's law. I don't take the time to write a review because it might hurts author feelings and it won't help the writer that a random guy didn't like what they did.
 


I don't take the time to write a review because it might hurts author feelings and it won't help the writer that a random guy didn't like what they did.
Yes it will help the writer. I tell you as an author on the DMsGuild. A critical review is much more helpful than a bland positive one.

I generally follow the policy of if you can't say anything nice, don't say anything at all.
That's not actually helpful or nice to the author. And it's not helpful to the rest of the community either.

To both of you, and everyone else, if you actually want to be nice, then give a critical review that has actionable details in it.

Here are some examples of BAD reviews;
- "This adventure sucks"
- "This adventure is great."
Notice that is doesn't matter if the reviewer likes or dislikes that product? Neither of these reviews help the author or other potential customers.

Here are some examples of GOOD reviews;
- "I really did not like the class options presented in this product. I found them to be very narrowly focused on specific interpretations of some pretty niche archetypes that left no creativity or variability to the players to use this class to help them realize a character they wish to play."
- "I really liked this book of magic items. Though a few of them are dangerously powerful and might easily unbalance a game, they are all ingenious, creative and interesting."
Again, notice how it's not about positive or negative? Its about information that proves useful to other customers and to the creator.

With the first review the author can stop and say to themselves,"I actually wanted very narrow archetypes, I'm ok with this review. Maybe what I need to do is change my product description some so that future buyers' expectations are set correctly." And buyers can say, "Hmm, maybe these are too restrictive for my ideas, or maybe its a perfect fit." See? Useful to both the author and other customers.

The second review also has these traits. It tells the creative not only they did a good job, but why. And that perhaps they should put some warning in their next product about how powerful magic items can negatively influence the enjoyment of a campaign, or perhaps even be a bit more careful with powerful items they create in their next product. And of course, potential customers are warned to be careful about some of the items, but also that its a useful product with interesting magic item options.

Though every person has the right to keep their opinions to themselves, doing so is not helpful, to anyone; not in the long run. A poor creator will never get better, they will never become a good creator and they will spend lots of time creating poor products. That really is not doing them any favors because here is something they love and are wanting to do and share and be good at, but no one is helping them get better by providing useful feedback.

As for those that lash out at negative reviews? Well, they are not going to get better are they? And you should feel good that you have helped other people understand that.
 

Morrus

Well, that was fun
Staff member
Frankly I don't use Enworld's reviews all that much if at all. I was under the impression that we were talking about reviews in general, since the article didn't cite any review site specifically. To be perfectly clear: I've never seen this happen in Enworld. The phenomenon I was referring too can be seen very clearly in Steam, the Appstore, Amazon and many other sites, big and small (restaurant apps come to mind as being the least reliable).

We were talking about RPG reviews, which mainly means DTRPG, ENW, RPGnet, and blogs. Plus Amazon for some larger companies.

I know ENW doesn't delete reviews; I know as a publisher that I don't have the ability to delete negative reviews on DTRPG; I'm sure it doesn't happen at RPGnet; and individual bloggers aren't likely to delete their own reviews. So I was curious about your statement in the context of our little industry?
 

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