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Lone Wolf sends Cease & Desist letters to anyone using the term 'Army Builder'

With regards to addressing the posts with direct trademark infringement, immediate action is always required. If someone was in the midst of vandalizing your car, would you walk up to a police officer and say...

"If you wouldn't mind, could you please be so kind as to give me a hand over here. It seems that someone is vandalizing my car. Oh, no hurry. After you finish your coffee would be fine. Or perhaps tomorrow, if you're about to end your shift."

In the context of IP enforcement, that's a reasonable analogy to what you're asking here. Also, in the context of IP enforcement, sending a message that doesn't involve the attorneys is generally viewed as a "request". Albeit, one that entails urgency to deal with the problem.

It is one thing to run off punk kids breaking into your car by brandishing a shotgun. It is another thing to try to get the officer to enforce the law by brandishing a shotgun at him. Something akin to this would probably have worked:

Dear Sir or Madam:
It has come to our attention that there have been several violations of the usage of our trademark by users of your forum, and are very concerned about it hurting our brand. We are requesting that you work with us to rectify this issue, and would prefer that this is handled without resorting to the use of an attourney. If we do not hear a response within 72 hours, our company will have to assume that your company is not interested in rectifying this issue and have to take far more drastic action.

[Second paragraph details the issue and the suggested solution]
[Conclude with thanking them for their cooperation]

Sincerelly,
X

I'd spellcheck it first (I don't bother spellchecking forum posts). Often, it isn't what you say, it is how you say it. The example above still makes the demand..er..request, still has the threat of legal action, but is neither ham-fisted nor overly aggressive.

Could we have separately made a gentle request regarding the education of the user community? The two issues were highly inter-related, so action on one would inherently involve the other. That meant that the best way to handle the issues was within a single message. Remember also that the only thing we required from them in this matter was to let us know whether they wanted to handle the process themselves.

Not their responsibility.
 

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Hey Guys,

I'm not sure what more I can add to this discussion at this point, so I'm going to get some ZZZs. I appreciate the feedback from everyone, including all the bad stuff. It's definitely been one heck of a learning experience and I've got lots to talk about with the attorney tomorrow (er, make that later today). I'll check in again to see if there's anything further I can contribute, or to answer specific questions, but I'll otherwise step back and let the jury continue its debate.

Thanks, Rob
 

The saddest thing about this mess is I've been meaning to give up on my spread sheets and purchase Lone Wolf's Army Builder® for a while now. I've tried the demo and V3 looks very cool.

I'm willing to drop cash on software for gaming if it's something I see being useful and functional. Campaign Cartographer is a good example of this and I love the supplements.

Furthermore, tabletop wargaming is not the extent of my tabletop gaming. I love RPGs, especially Pathfinder and Mutants and Masterminds. I recently purchased the Savage Worlds PDF and will definitely be getting into this game. Since I donated to Haiti relief via the DriveThruRPG link, I have Cortex and Serenity PDFS, and like what I see in both. the point to this? I'm a potential cross sell customer because I'm attracted to Army Builder® due to my wargaming and can see uses for Hero Lab®. I like fiddling with software, too, so I'm interested in the full package there.

Bottom line, though, is this is a PR debacle and I'm holding off on any purchases for now. I'll wait and see how it smooths out, but for a company dependent on the IP of other companies for their product line to basically make a phony DMCA claim (come on, copyright law in a matter involving a trademark?), well, I have to wonder at what that company was thinking.
 

I'm going to be very specific.

My only objection to this whole thing is that a company A asked another company B to edit posts in their forum, and threatened legal action if they didn't.

I don't think any company has the right to ask another company to do that. I may be legally wrong. I do think company A has a right to pursue perceived trademark copyright infringement themselves if they want to, but by going after the individuals concerned, not the forum they posted on.

If I put up Mathew Freeman's Army Builder on my own web-space, and link to it from ENWorld, I would not imagine for a moment that an appropriate response would be to threaten Morrus with legal action. Come find me directly, if you will, and threaten me. A forum is an open discussion space, and the person supplying it shouldn't be under attack.
 

Hey Guys,

I'm not sure what more I can add to this discussion at this point, so I'm going to get some ZZZs. I appreciate the feedback from everyone, including all the bad stuff. It's definitely been one heck of a learning experience and I've got lots to talk about with the attorney tomorrow (er, make that later today). I'll check in again to see if there's anything further I can contribute, or to answer specific questions, but I'll otherwise step back and let the jury continue its debate.

Thanks, Rob
You get major credit for coming in to talk. Thanks for that.
 

Is this the same forum that was all "torches and pitchforks" over internet piracy?

While "Army Builder" may be a very questionable term to trademark, it is a trademark and they do have a right to protect it.

Even if said methods were clumsy.
 

With regards to addressing the posts with direct trademark infringement, immediate action is always required. If someone was in the midst of vandalizing your car, would you walk up to a police officer and say...

"If you wouldn't mind, could you please be so kind as to give me a hand over here. It seems that someone is vandalizing my car. Oh, no hurry. After you finish your coffee would be fine. Or perhaps tomorrow, if you're about to end your shift."

In the context of IP enforcement, that's a reasonable analogy to what you're asking here. Also, in the context of IP enforcement, sending a message that doesn't involve the attorneys is generally viewed as a "request". Albeit, one that entails urgency to deal with the problem.

Could we have separately made a gentle request regarding the education of the user community? The two issues were highly inter-related, so action on one would inherently involve the other. That meant that the best way to handle the issues was within a single message. Remember also that the only thing we required from them in this matter was to let us know whether they wanted to handle the process themselves.

In any business interaction, I prefer relationship building (when possible) instead of demands. Even the largest corporation is made up of people. And because of that, treating people with respect to start (instead of demands) would seem to me the way to go.

Something posted to their forum (directed at their posters) like: "We have noticed increased use of the "Army Builder" brand name to describe programs not associated with the Army Builder trademark. Army Builder is Lone Wolf's software package that allows you to do [x]. While we appreciate the enthusiasm of fans, we hold the trademarked name "Army Builder" (and have since 2004) and are required to defend it as per the law. For the sake of this trademark, we ask that you please not use the name to describe your own system of [x], as then we might have to get lawyers involved, and really, don't they have enough involvement in things as it is? I am happy to answer any questions about this." Or something similar.


You could probably come up with better language than this, but I think you get the point. Better to talk with someone about a concern than dictate to them. (Unless it comes to that after friendly attempts to correct the situation.)
 


Is this the same forum that was all "torches and pitchforks" over internet piracy?

While "Army Builder" may be a very questionable term to trademark, it is a trademark and they do have a right to protect it.

Even if said methods were clumsy.

In a case where somebody is using the mark to denote roster creation software, they have no choice but to defend their IP.

In a case where somebody uses the phrase "army builder" in a generic manner or to describe the function of a piece of software not related to Army Builder®, there is no legal recourse for Lone Wolf. They can attempt to educate (as Xerox, Hoover, and Kleenex do), but conversational use of a phrase included in a mark is not actionable.

I've called my spreadsheets "army builder sheets" for decades. I literally began creating "army builder sheets" in the eighties, first on Multiplan® and later on Lotus 123®. The fact that I just referred to these sheets as army builders is not actionable as I am not infringing upon Lone Wolf's mark. I am using terminology to describe functionality, not marking a competing product.
 

Just thought I'd make a quick statement about what bothers some of us here, and also make some general comments on trademark law just as an FYI for those who are interested.

Trademark owners do have a duty to police their marks. That is true; if they don't police them they can lose them. That's why a big company might send a cease and desist letter to a mom and pop operation that is infringing a mark, even when the small operation doesn't really concern the big company in any competitive sense.

But you have to police the mark within the bounds of the protections afforded to you by the law. Here, Lone Wolf is couching their claims in Dilution, and in my opinion it isn't likely their marks have the requisite fame to sustain a Dilution cause of action to begin with. Even if you could make that case, you've got to meet the elements of Blurring or Tarnishment (the types of dilution), and again I think that's problematic.

Assuming you could do the above, Lone Wolf makes a claim that PP is somehow obligated under the DMCA (a copyright act) to police their forums and/or educate their forum users with respect to Lone Wolf's TRADEMARKS. If Lone Wolf has a specific provision of the DMCA in mind here, I'd be interested in seeing it.

As for the mark ARMY BUILDERS itself, I do not think it is generic. I do think it is descriptive, and descriptive marks can be registered if they've become distinct in the minds of the consumers for the specific goods or services at issue (if they become distinct, they're said to have acquired 'secondary meaning,' and even though they're descriptive the USPTO will register them).

FYI, there are different types of trademarks with different levels of protection.

Fanciful/arbitrary marks are the strongest (for example "Apple," for computers or "Kodak" for cameras). These words have nothing inherently to do with the products they are tied to. They only come to be associated with a certain product through the trademark owners use of the marks.

Suggestive marks have the next highest level of protection. They hint at the underlying goods or services but don't really describe them. They are said to suggest a "quality or characteristic" of the mark. I believe GREYHOUND is a suggestive mark for a bus line, because the word suggests speed, movement, etc. but it doesn't actually describe a bus service.

Descriptive marks are next, and are weaker than the above. If a mark is merely descriptive, and has no additional meaning in the minds of the consumers, it can't be registered on the principal trademark register (it can go on the secondary register, but I'm not going to get into all that). Trademarks like VISION CENTER have been found to be descriptive. They describe one or more characteristics of the goods or services, but they're not generic. This is where, it seems to me, ARMY BUILDER falls.

Finally, generic words cannot be registered at all. You can't start a paper company and try to register PAPER as a trademark. Marks like ASPIRIN used to be registered marks, but they became generic in the language and can't be protected any more.

A descriptive mark CAN become generic over time, and trademark owners do try to police this. For example, if you look at writer's magazines you'll sometimes see ads from Xerox and Kleenix asking writers not to use their words generically. They don't want a writer to say "Tom xeroxed a stack of papers." If xerox becomes generic for photocopying, they lose their rights in the word.

But again, policing has to be done within the bounds of the rights afforded to the trademark owner. Trademark owners can be liable themselves if they attempt to strong-arm the competition beyond the boundaries of what trademark law allows.

And none of this is legal advice to any party involved or anyone else in the forums. Just some info off the top of my head before I get in the car and go to work. :)
 

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