I find that pretty shocking.
So if you ran a restaurant and someone said they were never coming back, you would find them giving no explanation at all to be just as good as them saying they didn't like the flavor of your food? That information wouldn't give you much to go on, but at least you know it is the food, rather than rude waiters, ugly decor, prices, whatever.
For all I know, I'm serving Italian food, and he doesn't like garlic or tomatoes. There is not enough information to go on whether the food was undercooked, overcooked, or simply not to his taste — and there are gamers, customers in every field, who are the equivalent of people who don't like garlic, go to an Italian restaurant, order something garlicky, and then feel ill-used.
The customer articulating something other than "I don't like the flavor of your food" is the valuable one. He's the one who can actually isolate if something
is wrong, because at the very least he's willing to use phrases like "underdone" or "over-seasoned" when he talks to me.
And having someone prevent them from telling you the food was not good is no more harmful than them simply not telling you? Really? If that is your position, we disagree.
Well,
is the food bad? Was it overcooked? Overseasoned? I don't know, and the guy who just posts "not good" on the Internet and acts defensive if I ask him to explain further is not going to help me know. If a fellow customer tells him that if he has nothing more useful to say than "not good", then he might as well save his breath, then no, that's no more harmful. Either way, I have learned nothing that I can actually use to improve my food.
Feedback is something game designers crave, but there really needs to be signal to noise. If it's all noise and no signal, or worse, the signal is rooted in factual inaccuracies ("I had no reason to believe there would be garlic in these Italian dishes"), it's not helpful. That can be surpassed if someone is willing to go further, but if they're not — if they feel "it tasted bad" is all they need to say — how is any professional cook supposed to learn from that?
And again, this whole reply plays along with the presumption that "videogamey" is a wildly abstract unknowable assessment that has not been discussed since before 4E came out.
I don't presume that. The trouble I have with "videogamey" is that it's a buzzword that people use to make statements rather than discussions, rather than articulating personal opinions. It's used as if that's all that needs to be said, but not everyone even uses it in the same way. As opinions go, it's valid, but I only ever see it improve the quality of discussion if people are willing to articulate what it means to them.