I'm going to guess that was a rare special incident. Paizo's customer service people generally have a good reputation, and every incident I've had (a couple of issues with address changes, one book with a damaged binding, etc.) were dealt with within hours.
I'm going to guess that was a rare special incident. Paizo's customer service people generally have a good reputation, and every incident I've had (a couple of issues with address changes, one book with a damaged binding, etc.) were dealt with within hours.
QFT, I have had a couple instances where Paizo customer service went out of the way to help me out.. including replacing an issue that the post office mangled. I have always felt it was one of the major plusses of doing business with them. I haven't bought anything in a while, and I don't know if he's still there, but Cosmo was always there for me.
Smack some sense into customer service. A buddy emailed and called for a week before getting a response. Completely unacceptable.
Get your modules to read on those Nooks and other e-readers. I tried to read Kingmaker on it, but the illustrations and maps kept causing it to freeze up.
Your buddy must have been calling on Christmas Day or something, or the week of Cosmo's vacation; because the one thing Lisa should certianly not do is start berating her customer service reps. They've always struck me as top notch.