Suboptimal isn't a problem. Badly suboptimal is.
Yup, and I disagree, that they are _badly_ supoptimal, they're just suboptimal
If you put a newbie in with a bunch of experienced players and he's hit for effectiveness by having less understanding of the rules and by having a character who is significantly inferior to the rest, then that double whammy makes it much more likely that you'll soon have one more ex-player to add to the statistics.
Well, that clearly depends on the 'experience' that the 'experienced' players have with inexperienced players. Many of the experienced players I know will create a different kind of character for a game that includes inexperienced players than for a game that consists only of experienced players. Often, they will jump at the opportunity to play a whacky concept that they fully know is suboptimal!
Fortunately, I don't play with the kind of 'experienced' players that are incapable of playing in the same group as newbies because of a lack of patience and consideration. Generally, the 'experienced' players I know will try to help the newbies to get into the game, but without dictating how and what they should play.
Imho, new players should also always be allowed to reverse the choices they made during character creation if they find out during play that things don't work as they expected. No 'experienced' DM would force them to stick with bad choices they made because they didn't know better.
If the tool is limited to the PHB1 options only, then it absolutely is manageable. If you force the new player to accept that the Quick Character (without tweaking) is "good enough", then it is manageable. But to expect a new player to make head or tail of the full range of options allowed by that tool is absurd.
Well, actually, I was thinking of the free version of the character builder. I wouldn't expect a newbie to go all the way and actually become a DDI subscriber without having even tried to play the game!
The free version has everything up to and including PHB2 and I don't think it's absurd to expect a new player to be able to switch a power or feat.
I mean, I know what happened when we playtested 4e: There were only three things that caused any confusion:
- Backgrounds (almost everyone forgot to pick the skill training / bonus)
- Shopping (several of them used 'add' instead of 'buy')
- Rituals
Now, granted, they were not new to roleplaying, they were just new to D&D 4e, but I think if you have ever seen anything remotely similar to an rpg you will be able to cope.