Thankfully I ordered my copy from Amazon when it was first released, and didn't have any problems, so I'd suggest ordering from them.
I truly hope that Guardians of Order is just experiencing financial difficulties, but that they'll be able to resolve them. Not answering customer complaints is definitely a problem...but if they're down to one guy, and he's getting hundreds of nasty e-mails every, it's possible that he's entirely backed off providing answers until he actually *has* an answer.
I would suggest that if there are some who pre-ordered the book, and have still not received it, they should probably contact their credit card company, and advise them that the charge was illicit, or made by a company that has failed to deliver the product you purchased. There is a good chance they may be able to reverse the transaction. I'm pretty sure credit cards offer some protection against this kind of problem.
Personally, I hope they manage to turn things around, and get back on track, even if it takes a while. This is a good example of why, IMO, preordering a product before it's completed is never a good idea....at least from smaller companies.
Banshee
I truly hope that Guardians of Order is just experiencing financial difficulties, but that they'll be able to resolve them. Not answering customer complaints is definitely a problem...but if they're down to one guy, and he's getting hundreds of nasty e-mails every, it's possible that he's entirely backed off providing answers until he actually *has* an answer.
I would suggest that if there are some who pre-ordered the book, and have still not received it, they should probably contact their credit card company, and advise them that the charge was illicit, or made by a company that has failed to deliver the product you purchased. There is a good chance they may be able to reverse the transaction. I'm pretty sure credit cards offer some protection against this kind of problem.
Personally, I hope they manage to turn things around, and get back on track, even if it takes a while. This is a good example of why, IMO, preordering a product before it's completed is never a good idea....at least from smaller companies.
Banshee