Amazon emails

[Kanegrundar]

Never respond to anything like that, for any reason, no matter how official it looks. No company will ever ask you for that info in that manner. It's just phishing scam.

That's my advice as well. I would report it to Amazon also.

 

[Thornir Alekeg]

Huh, my post vanished in the server hiccups it appears...

My recommendation was to have them call you. From their customer service help pages, one option they have is you give them a phone number and a time to call you and they will. Give phone number (if you want to be really paranoid, don't use your home number) and a time. When they call you, explain the situation and ask them for the phone number you are supposed to call to confirm your credit card information. If it matches what they told you in the e-mail, you can be reasonably confident that it is legit. If it isn't it is one heck of a scam.

 

[johnsemlak]

Thanks for the tips guys. I've sent Amazon a 'suspicious Email' message using the link for that purpose on their website--I'll report the response here (still waiting). Just for safety's sake I've changed my password there and taken a couple of otehr precautions.

One other issue I've noticed--The suspicious email in question also contained a link to Amazon's website which I could use to report my cc number if I 'preferred not to call'. If I understand correctly, Amazon says they never send such a link by email.

 

[reanjr]

However, everthing else about this email looks legit. It is in direct response to an inquiry I made using the contact system on Amazon's website. The email contained the proper order number. The email address is "Amazon.com Customer Service" <cust.service03@amazon.com>. The message contains links to the my account section of Amazon.com.

Can anyone advise me whether to respond as 'Amazon' requested?

Many thanks.

It sounds a bit strange, but if you confirm that you are e-mailing cust.service03@amazon.com, it is definitely going to end up at Amazon's servers. If it is a dishonest e-mail, it is an Amazon employee being dishonest. If things don't turn out well, it will be easy to prosecute and send someone to federal prison for years. It's worth the risk just for the opportunity, in my opinion.

I should note, of course, that if you are not qualified to determine if that is the actual e-mail address the mail is being sent to, you should probably call their customer service.