Amazon Orphans unite!
- Thread starter Charwoman Gene
- Start date
Whimsical
Explorer
I just wanted to say that I have had really good experience with Amazon customer service representatives from India and the Phillipines. I say, give them a try before hanging up. Some of them are really good at what they do and have been doing customer service for Amazon customers for years.
Calico_Jack73
First Post
catsclaw227 said:
Thankfully my son (who will be 3 next month) is making great progress with his potty training. We've started him on training pants during the day and while he occasionally has an accident he is doing pretty well.
Lorthanoth
Explorer
Cancelled my gift set from Amazon and ordered the separate rule books from Game Lore.
jinnetics said:
I got my lovely amazon letter this morning, the day after my ship date stating I wouldn't get it until July 14th-18th. They also removed the pre-order discount. I wrote them an extensive email, I think mentioning baiting and switching as well as questioning what a pre-order means. We'll see if I get a response by tomorrow.
I might just have to use the spiffy Borders %30 off coupon we got in the mail.
garyh
First Post
I also got the dreaded delay e-mail today. I went to their help section and submitted this:
***
I am very, very upset that the item I preordered three months before release date is not available and will not be shipped to me until a month after the release date. This is simply inexcusable. What is the point of taking my preorder three months in advance if you don't have a copy for me on release day?
To add insult to injury, you have also now revoked my 5% pre-order discount. This is completely unfair. I *DID* pre-order. Three months early! The fact that you screwed up and did not have stock on hand to ship me on release day is more that enough punishment. Why am *I* now paying more because *you* have poor inventory management and can't ship my pre-order until a month after release?
Further, the item in question was the #5 seller in books at release. There was NO reason for you not to be aware of demand and to not have stock on hand for the demand.
I want my item in the mail now, and I want to pay the price I was advertised. If this does not happen, I will strongly reconsider any future purchases I am considering making on Amazon.
Sincerely,
Gary Hoggatt
***
We'll see what sort of response I get. And yes, I know I'm waiting on a slipcase, but at this point, canceling this order and buying them individually would (assuming I do get the pre-order discount back) cost $13 more due to the lower discounts on the individual books, plus I'd be out the slipcase.
I'm mad. And no, I've never had problems with Amazon before, so I didn't expect any this time.
***
I am very, very upset that the item I preordered three months before release date is not available and will not be shipped to me until a month after the release date. This is simply inexcusable. What is the point of taking my preorder three months in advance if you don't have a copy for me on release day?
To add insult to injury, you have also now revoked my 5% pre-order discount. This is completely unfair. I *DID* pre-order. Three months early! The fact that you screwed up and did not have stock on hand to ship me on release day is more that enough punishment. Why am *I* now paying more because *you* have poor inventory management and can't ship my pre-order until a month after release?
Further, the item in question was the #5 seller in books at release. There was NO reason for you not to be aware of demand and to not have stock on hand for the demand.
I want my item in the mail now, and I want to pay the price I was advertised. If this does not happen, I will strongly reconsider any future purchases I am considering making on Amazon.
Sincerely,
Gary Hoggatt
***
We'll see what sort of response I get. And yes, I know I'm waiting on a slipcase, but at this point, canceling this order and buying them individually would (assuming I do get the pre-order discount back) cost $13 more due to the lower discounts on the individual books, plus I'd be out the slipcase.
I'm mad. And no, I've never had problems with Amazon before, so I didn't expect any this time.
Last edited:
ArcpoktheUnwise
First Post
those lying jerks,,, I called amazon today and was told that none of these orders were sent because they hadn't gotten any of the books and no one
has gotten these gift sets. ooh I'm just so angry, if they were straight forward with me from the start I would not have been so angry. but now I'm so angry RRRrr, I think the incredible hulk reference goes here....
sorry I just had to rant a little bit
has gotten these gift sets. ooh I'm just so angry, if they were straight forward with me from the start I would not have been so angry. but now I'm so angry RRRrr, I think the incredible hulk reference goes here....
sorry I just had to rant a little bit
Slayen
Explorer
I too have gotten The E-mail.
So, deciding that I wanted a more immediate response than I would get from an e-mail (and actually wishing to speak to an actually human) I called up their customer service (actually, they called me. nifty little service that).
After speaking with a very pleasant women I was immediately give a 10% refund on my order. So, while I might not be getting it any sooner (although the page does say 'shipping soon' curiously enough), I was pleased enough by customer service not to cancel my order and storm off to buy it else where.
In the war between greed and impatience, greed won this round.
So, deciding that I wanted a more immediate response than I would get from an e-mail (and actually wishing to speak to an actually human) I called up their customer service (actually, they called me. nifty little service that).
After speaking with a very pleasant women I was immediately give a 10% refund on my order. So, while I might not be getting it any sooner (although the page does say 'shipping soon' curiously enough), I was pleased enough by customer service not to cancel my order and storm off to buy it else where.
In the war between greed and impatience, greed won this round.
