An exploding laptop! ... not very encouraging....

[werk]

Big surpise there. I also have to call Dell to get them to send me recovery CD's. They have a recovery partioned on the hard drive, but if something happens to the hard drive, you're screwed. I went though the same issue when I bouth an HP desktop.

Yeah, you should have gotten that with the comp. Start with tech support, they used to have a 'resource CD' and a 'recovery CD' and they may have combined them or something. Resource was drivers and apps, recovery was the windows disk.

Good luck getting that, I won't go into the details, but don't let them send you to spare parts. If you have your bill of materials for the order (the itemized receipt), it should show the recovery disk on there. If it's not on there, you might have missed the 'send me the disk' checkbox when you ordered or something. If it is on there, then you have the part number and cust supp can send it.

p.s. michael dell's personal email is mike@dell.com he won't read it, but 'the office of michael dell' will, and you bet it gets resolved ASAP. Main thing is to include how many times you've called, how much time you've lost, and how many reps you've talked to (feel free to exaggerate a little, not too much)...I think they hear the cha-ching, cha-ching sound when you say you talked to another rep or called back or got transferred.

 

[Bront]

I heard of a new MacBook that caught fire but now Exploding Dells? They refuse to be outdone.

That was one of the old smartbooks (Laptop computer and desktop hibachi)

I have a picture of it somewhere at home.

 

[Bront]

Yeah, you should have gotten that with the comp. Start with tech support, they used to have a 'resource CD' and a 'recovery CD' and they may have combined them or something. Resource was drivers and apps, recovery was the windows disk.

Good luck getting that, I won't go into the details, but don't let them send you to spare parts. If you have your bill of materials for the order (the itemized receipt), it should show the recovery disk on there. If it's not on there, you might have missed the 'send me the disk' checkbox when you ordered or something. If it is on there, then you have the part number and cust supp can send it.

p.s. michael dell's personal email is mike@dell.com he won't read it, but 'the office of michael dell' will, and you bet it gets resolved ASAP. Main thing is to include how many times you've called, how much time you've lost, and how many reps you've talked to (feel free to exaggerate a little, not too much)...I think they hear the cha-ching, cha-ching sound when you say you talked to another rep or called back or got transferred.

Actualy, they only send out the recovery CDs now when requested. They partition the HD with all the recovery materials on them, and there is an option to activate it from the BIOS I believe. They've been doing that for 2 years now.

 

[Flexor the Mighty!]

That was one of the old smartbooks (Laptop computer and desktop hibachi)

I have a picture of it somewhere at home.

Hmm. I heard this jsut a few weeks ago about one of the new ones. It was on the Buzz Out Loud Podcast from CNET.

 

[werk]

Actualy, they only send out the recovery CDs now when requested. They partition the HD with all the recovery materials on them, and there is an option to activate it from the BIOS I believe. They've been doing that for 2 years now.

Yeah, I've been gone for over 3, so that makes sense...

Macbook pro have the puffy batteries. http://blogs.zdnet.com/Apple/?p=189

 

[Mycanid]

AANNNNDDDDDDDD ... in connection with the last post, an Apple laptop recently exploded too. Here's the story.

http://www.notebookreview.com/default.asp?newsID=3036

This sort of thing shouldn't happen. As the article pointed out, can you imagine one of these things exploding in a plane way up in the air - many folks take laptops on the plane (I used to myself).

 

[librarius_arcana]

We have a Dell laptop that has not exploded.

(I'm sure that ticking sound is nothing to be alarmed about...)

It's not the ticking you need to be worried about, only when the ticking stops