chriton227
Explorer
I picked up the subscription last week, before the players guide came out. When the players guide was released, I tried the link in the e-mail and received a message saying "Product was already downloaded the allowed maximum times or has expired". I was able to go into my RPGNow account and use a link there to get the file.
When the Campaign Guide was release, I tried the link in the new e-mail and once again received a message saying "Product was already downloaded the allowed maximum times or has expired". I contacted RPGNow support and was told that the link in the e-mail was wrong, and they sent me a corrected link. However, when I used the new link, it went to the file containing just the Player's Guide, not the Campaign Guide. I replied immediately to RPGNow support, but have not yet heard back from them (has been about 24 hours).
Is anyone else having similar issues with the file delivery through the subscription? I'm wondering if somehow a duplicate product serial number was issued?
When the Campaign Guide was release, I tried the link in the new e-mail and once again received a message saying "Product was already downloaded the allowed maximum times or has expired". I contacted RPGNow support and was told that the link in the e-mail was wrong, and they sent me a corrected link. However, when I used the new link, it went to the file containing just the Player's Guide, not the Campaign Guide. I replied immediately to RPGNow support, but have not yet heard back from them (has been about 24 hours).
Is anyone else having similar issues with the file delivery through the subscription? I'm wondering if somehow a duplicate product serial number was issued?