Anyone else having trouble getting the files?

[chriton227]

I picked up the subscription last week, before the players guide came out. When the players guide was released, I tried the link in the e-mail and received a message saying "Product was already downloaded the allowed maximum times or has expired". I was able to go into my RPGNow account and use a link there to get the file.

When the Campaign Guide was release, I tried the link in the new e-mail and once again received a message saying "Product was already downloaded the allowed maximum times or has expired". I contacted RPGNow support and was told that the link in the e-mail was wrong, and they sent me a corrected link. However, when I used the new link, it went to the file containing just the Player's Guide, not the Campaign Guide. I replied immediately to RPGNow support, but have not yet heard back from them (has been about 24 hours).

Is anyone else having similar issues with the file delivery through the subscription? I'm wondering if somehow a duplicate product serial number was issued?

 

[Morrus]

I'll mention it to RPGNow -you can download both of those files free separately, though, so at least you can get 'em.

 

[Ulric]

Yep, links to downloads just feeds me back to the same initial page again:

http://www.enworld.org/index.php?page=burningsky

Someone needs to fix this.

 

[maggot]

Yep, links to downloads just feeds me back to the same initial page again:

http://www.enworld.org/index.php?page=burningsky

Someone needs to fix this.

Yes, I had this problem too. If you click on the picture of the product instead of the text below the product, you can get to the download page.

 

[Morrus]

Yep, links to downloads just feeds me back to the same initial page again:

http://www.enworld.org/index.php?page=burningsky

Someone needs to fix this.

The words "War of the Burning Sky" link to the WotBS page (it's a block which appears elsewhere as well as that page). The image of the guide in question links to the RPGnow page where you can download it for free.

 

[Ithaqua]

I also have same troubles,

First time I sent an e-mail to support and tey fixed it, and in the mail the said that was some people with the same problem

Now I have sent them an e-mail and I'm waiting reply

 

[Morrus]

I also have same troubles,

First time I sent an e-mail to support and tey fixed it, and in the mail the said that was some people with the same problem

Now I have sent them an e-mail and I'm waiting reply

I've let them know. In the meantime, remember that the files in question are also available free separately:

Player's Guide: http://enworld.rpgnow.com/product_info.php?products_id=20945&

Campaign Guide: http://enworld.rpgnow.com/product_info.php?products_id=20979&

 

[rpghost]

We're working on this and will get it resolved hopefully today. But your downloads can be reset with a mail to custserv@rpgnow.com

I'll try to go mass-reset them right now so try once more first.

EDIT: Just checked and the download counts are not the problem. If I could get one or two of the emails sent out forwarded to me with serial numbers that might help figure out why it's doing what it's doing. webmaster@rpgnow.com

James

 

[Ithaqua]

I sent all in the email to cutserve so I will not duplicate the e-mail to avoid confusions,so I only fwd that to webmaster

I have check that I got the same wrong link that I got for the first time I got trouble with the players guide

Jeff M, told me that the problem was that many people recibed the same link which was not their serial, I think the trouble is the same now

 

[DItheringFool]

I did not have problems, but I never use the email links... I can say that their customer service is excellent! Give 'em a little time...