Damon Griffin
First Post
The first week of November, I bought the Babylon 5 first season DVD set through Amazon. I didn't sit down and watch it right away, it just sat on my shelf for future viewing.
This week I loaned the set to someone who'd never seen the show, and at that point discovered the set is defective. The six discs by all appearaces are labeled correctly (numbered 1 thru 6) but when you actually pop them in and start viewing them, you find that there is no Disc 2, and you have two copies of Disc 4. So I am missing episodes 5-8 and have episodes 13-16 in duplicate, even though the disc labels suggest the complete set is there.
Amazon won't accept a return on a DVD has been opened, nor will they accept returns on products which are more than 30 days old, so I'm doubly screwed there.
I called Customer Service at Warner Home Video, and they can only help me with orders that were placed through their own store.
So at the moment I am stuck with a very colorful $75 paperweight. This is obviously a manufacturer's defect, which could not possibly have been detected without opening the product, nor have been caused by 90 days of use (or lack thereof.) Warner needs to exchange the bad disc, but if I can't do it though the retailer or through Warner's customer service, I don't know what else to try.
Surely I don't have the only defective copy? Has anyone heard of this happening to other B5 fans?
This week I loaned the set to someone who'd never seen the show, and at that point discovered the set is defective. The six discs by all appearaces are labeled correctly (numbered 1 thru 6) but when you actually pop them in and start viewing them, you find that there is no Disc 2, and you have two copies of Disc 4. So I am missing episodes 5-8 and have episodes 13-16 in duplicate, even though the disc labels suggest the complete set is there.
Amazon won't accept a return on a DVD has been opened, nor will they accept returns on products which are more than 30 days old, so I'm doubly screwed there.
I called Customer Service at Warner Home Video, and they can only help me with orders that were placed through their own store.
So at the moment I am stuck with a very colorful $75 paperweight. This is obviously a manufacturer's defect, which could not possibly have been detected without opening the product, nor have been caused by 90 days of use (or lack thereof.) Warner needs to exchange the bad disc, but if I can't do it though the retailer or through Warner's customer service, I don't know what else to try.
Surely I don't have the only defective copy? Has anyone heard of this happening to other B5 fans?
... like he said ... er wrote, make it professional and polite.
