Blockbuster Total Access sucks

ssampier

First Post
I have been a fan of the Blockbuster Online TotalAccess. I love how I could exchange my DVDs to the store for other movies. Now they have changed their policies, now you are limited to how many you can rent in a month. Or you can "upgrade" to the higher plan that enables unlimited rentals (as before).

This doesn't sit well with me. Anybody else in the same boat?
 

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ssampier said:
I have been a fan of the Blockbuster Online TotalAccess. I love how I could exchange my DVDs to the store for other movies. Now they have changed their policies, now you are limited to how many you can rent in a month. Or you can "upgrade" to the higher plan that enables unlimited rentals (as before).

This doesn't sit well with me. Anybody else in the same boat?


What are the costs of the various plans you describe?
 



They are losing big money on the Total Access program. I know, because I work at BBV. It was hoped at one point to be the big replacement for the lost in late fee income (which in its last year was 350 million dollars,) but it failed to deliver (instead puting a spending cap on customers just like the earlier "big thing," the movie pass.)

Select customers' service will not change, but those who's did have been notified. (No idea what criteria they are using to determine this, unfortunately.)

For what its worth, I have used both Total Access and Netflix. Blockbuster is a little faster on the whole, but Netflix has far better selection, especially on more obscure titles.
 

Hmmmm, I actually found BBOnline to be better with obscure foreign titles and OOP stuff. They had The Killer (John Woo), Murder by Death (Neil Simon murder parody), and The Car (Mr. Streisand), all out of print on DVD, the Wizard series from Japan (which Netflix still doesn't have), Azumi (ditto) and a few other foreign movies (and the Disgaea anime series). I quit them because they often sent me the wrong movie and their website was horrible and slow after they "upgraded" it. And they would frequently send the wrong movie.

Netflix's selection is getting better though. But I stuck with them because their website is quite easy to find stuff on, is reasonably fast.

Anyway, while I can understand you being frustrated it's gone, I can't imagine they were making much money off of it. I mean, I think BB makes most of their money off of rentals of the most recent releases. The original idea of the total access I think was to reduce the cost of postage for returns for their online plan. But it probably ate into their rental profits.

Netflix reduces their postage costs by a) throttling you (they don't say how many movies a month, but they limit the number you can rent a month) and b) when a movie not in your local center, they delay it an extra day.

Anyway, I can't feel sorry for BB, because they basically made easy money in the VHS days. Studios would sell movies for $99, so people had no choice but to rent. But they overexpanded, since they were making such profits, and it's been catching up to them the last several years. So they had to play catch up with Netflix quick, but found they couldn't. So they've tried various things, like a cheap rate (which they had to raise), then 2 free game rentals (which they stopped and started a few times), then the total access thing which apparently was a big success (and made Netflix lower their prices by a buck per month). But too much of a success for its own good
 

If I was a huge renter of movies, the $25 3 @ time plan plus unlimited rentals would be a good deal. I'm not. I would usually get an average of 10 a month.

Actually I'm tempted to lower my subscription or dump it all together. Decisions, decisions. :mad:
 

Soel said:
They are losing big money on the Total Access program. I know, because I work at BBV. It was hoped at one point to be the big replacement for the lost in late fee income (which in its last year was 350 million dollars,) but it failed to deliver (instead puting a spending cap on customers just like the earlier "big thing," the movie pass.)

Select customers' service will not change, but those who's did have been notified. (No idea what criteria they are using to determine this, unfortunately.)

For what its worth, I have used both Total Access and Netflix. Blockbuster is a little faster on the whole, but Netflix has far better selection, especially on more obscure titles.

I know what you are saying. In my mind, Blockbuster didn't have much of a choice. Now they made this change I can't be the only one asking, "Why should I bother with Blockbuster?"
 

trancejeremy said:
I mean, I think BB makes most of their money off of rentals of the most recent releases. The original idea of the total access I think was to reduce the cost of postage for returns for their online plan. But it probably ate into their rental profits.

Yes, the most recent rentals generate the most profit. The original idea of Total Access was to drive online subscribers up, as well as in store traffic, hoping that members could be talked into making additional purchases to supplement their online return freebies. Didn't quite work out.


trancejeremy said:
Netflix reduces their postage costs by a) throttling you (they don't say how many movies a month, but they limit the number you can rent a month) and b) when a movie not in your local center, they delay it an extra day.

Netlflix does do throttling, but I haven't noticed it myself, because I tend to keep the movies for a bit. I hate the idea, though.

As far as movie availability, the same is true for Blockbuster (which will actually not send it unless it is in your local center, that's why it will show as available, but you still haven't been sent it.) The extra time is just due to geographical location.

Netflix is (or just did) open up a few new centers so speed should pick up. Blockbuster was supposed to begin sending in-store movies out to online subscribers to allay speed/availability issues, but at least locally, that was dropped due to Hurricane Katrina's effects on the Baton Rouge dist center. I dunno if they enacted this plan nationally or not.
 

trancejeremy said:
Hmmmm, I actually found BBOnline to be better with obscure foreign titles and OOP stuff. They had The Killer (John Woo), Murder by Death (Neil Simon murder parody), and The Car (Mr. Streisand), all out of print on DVD, the Wizard series from Japan (which Netflix still doesn't have), Azumi (ditto) and a few other foreign movies (and the Disgaea anime series). I quit them because they often sent me the wrong movie and their website was horrible and slow after they "upgraded" it. And they would frequently send the wrong movie.

Dunno if you have heard of this site, but Greencine is a rent-by-mailer who seems to have some nice stock of obscure titles. I have read good things about them in the past, but haven't done business with them (only a former competitor, Nicheflix who I just learned is no more, sadly.)

http://www.greencine.com/main
 

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