renau1g
First Post
Do we say things which then get misconstrued and spend an enormous amount of energy dispelling the misinfo, and fighting the "you didn't do what you promised!" comments...
Like when Trevor mentioned "we are back on schedule to provide members with our regular content updates." despite not having DS or Essentials in the CB...
WotC *is* aware of the feelings of the customers, both those that are disappointed with the happenings over the past couple months as well as those who it didn't bother.
très bien. Quick suggestion that maybe you can pass along is something to record a reason why disabling auto-renewal/canceling subscription. I know many companies have this when stopping an auto-renewing feature and I'm sure it grabs some decent feedback.