ENWGS FAQ - "Will it generate new customers?"

Morrus

Well, that was fun
Staff member
I must say, I feel that anyone who asks whether this site can generate new PDF customers is asking what I consider to be a really strange question. That's because I think that most publishers out there already know the answer to that question, and have seen and experienced the evidence firsthand.

There have been concerns, however, despite this, that ENGS will not generate new customers but will merely cannibalize an existing customer base. This is not true.

Over the last few years, EN World has a proven track record of being immensely successful at creating new PDF customers. EN World is responsible for creating thousands of new PDF customers.

That's what EN World does. It generates new PDF customers. Continually, year after year, by the thousands.*

That's probably why you, as PDF publisher, post your press releases here.

To anwer your question, please go check the RPGNow stats James has released periodically as to sales and new customer sources. You may notice a particular name hanging around at the top of both lists. That'll be EN World. :)

So, we've established that up until now, even without a conveniently integrated PDF store, EN World does a wonderful job of creating new PDF customers. And now we have a new integrated PDF store, which requires no extra registration for EN World members, is already integrated into their accounts, has a site-wide presence (links to bookshelves, storefronts, etc, under avatars, news announcements, soon to be coming author profiles and competitions). So, one wonders, how will that affect EN World's track record of generating new PDF customers?

That's a hypothetical question. :)

Want to test just how integrated it all is? Try this simple exercise. Imagine you're an EN World member who has never bought a PDF before. Click on the "My Bookshelf" link to the left of my post, or the "My Storefront" link, or select "Free Stuff!" from the dropdown menu at the top of every page. You'll see you're in the store. Your account here is used there - just select a free product and add it to your cart. Proceed quickly through the checkout and "buy" your free product. Note how it is now in your bookshelf, ready to be downloaded at any time. Now go to one of your posts on the messageboards. You'll see "My Bookshelf" has appeared next to each of your posts. Click on it, and you'll see the free product you just downloaded. It's simple. It's integrated. It's viral!

*EN World does an awful lot of other things too, of course, but in the context of this question, that is what EN World does.
 
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Morrus said:
To anwer your question, please go check the RPGNow stats James has released periodically as to sales and new customer sources. You may notice a particular name hanging around at the top of both lists. That'll be EN World. :)

I would like to point out that an awful lot of links from within RPGnow itself for some reason include the &Src=EnWorld tag.

Open up a new browser. Go to www.rpgnow.com. Put your mouse over the New Releases, and/or the Platinum Vendor links.

It doesn't matter where I come in from if RPGnow assumes that all clicks to all Platinum Vendors and all New Releases are referrals from ENworld. That would tend to give ENworld a bit of a leg up in the referrals race.

I don't know why it does this, and I could be mistaken, and I wouldn't dispute the fact that ENworld is their top refererrer-- but I don't think the stats are legit.


Wulf
 

Wulf Ratbane said:
I would like to point out that an awful lot of links from within RPGnow itself for some reason include the &Src=EnWorld tag.

Open up a new browser. Go to www.rpgnow.com. Put your mouse over the New Releases, and/or the Platinum Vendor links.

It doesn't matter where I come in from if RPGnow assumes that all clicks to all Platinum Vendors and all New Releases are referrals from ENworld. That would tend to give ENworld a bit of a leg up in the referrals race.

I don't know why it does this, and I could be mistaken, and I wouldn't dispute the fact that ENworld is their top refererrer-- but I don't think the stats are legit.


Wulf

Nah, you're mistaken, Wulf. :)

If you go to RPGNow from a referral from here, then yes they do. And they should. The SRC tag remains until it is changed by another source - and it should do that, because the source was EN World. If you then make a purchase, whatever it is, it is because EN World sent you there. I'd be pretty upset with RPGNow if it didn't work like that. :)

If you open a brand new browser and go directly there, then they don't.

I just tested it to make sure I wasn't talking rubbish. :)
 

Wulf Ratbane said:
I would like to point out that an awful lot of links from within RPGnow itself for some reason include the &Src=EnWorld tag.

Open up a new browser. Go to www.rpgnow.com. Put your mouse over the New Releases, and/or the Platinum Vendor links.

It doesn't matter where I come in from if RPGnow assumes that all clicks to all Platinum Vendors and all New Releases are referrals from ENworld. That would tend to give ENworld a bit of a leg up in the referrals race.

I don't know why it does this, and I could be mistaken, and I wouldn't dispute the fact that ENworld is their top refererrer-- but I don't think the stats are legit.


Wulf

That tag is read from your RPGNOW cookie so it is a little misleading. If you visit ENWORLD, then click over to RPGNOW your cookie is set. If you never go to another site which sets that flag, then the next time you return to RPGNOW it still reads ENWORLD from the cookie.

So while you initially came in from ENWORLD, your purchase might not really be because of ENWORLD.
 

Morrus said:
If you open a brand new browser and go directly there, then they don't.

I just tested it to make sure I wasn't talking rubbish. :)

Tested and verified for da troof. :)

smokewolf said:
So while you initially came in from ENWORLD, your purchase might not really be because of ENWORLD.

In one manner of looking at it, it's true (someone at ENWorld didn't necessarily tell the user about X product, and hence off they went); however, if the user went through ENWorld to get to it, this means in all likelihood that someone here referred it or RPGNow to them, otherwise they would have just typed in www.rpgnow.com in the address bar and be done with it. ENWOrld was still a place in which they found the info to buy the product they needed, even if all they got was the web site.
 

Wulf Ratbane said:
I would like to point out that an awful lot of links from within RPGnow itself for some reason include the &Src=EnWorld tag.

Open up a new browser. Go to www.rpgnow.com. Put your mouse over the New Releases, and/or the Platinum Vendor links.

It doesn't matter where I come in from if RPGnow assumes that all clicks to all Platinum Vendors and all New Releases are referrals from ENworld. That would tend to give ENworld a bit of a leg up in the referrals race.

I don't know why it does this, and I could be mistaken, and I wouldn't dispute the fact that ENworld is their top refererrer-- but I don't think the stats are legit.

I just did, and it says "&SRC=FrontPage", which I assume is rpgnow's tag implying itself. What browser are you using? Maybe it has wonky settings or something.

Edit: Ah, nope, the cookie thing.
 
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smokewolf said:
That tag is read from your RPGNOW cookie so it is a little misleading. If you visit ENWORLD, then click over to RPGNOW your cookie is set. If you never go to another site which sets that flag, then the next time you return to RPGNOW it still reads ENWORLD from the cookie.

So while you initially came in from ENWORLD, your purchase might not really be because of ENWORLD.

This sounds the most like my experience.

Essentially this means that if my first and only "referral" to RPGnow was from ENworld, unless I clear my cookies (which I don't habitually do) then every visit to RPGnow-- which most often for me is from my Favorites-- then it's still flagged as a referral from ENworld.

Not entirely dissimilar to what I said in my first post. I can assure you that in my case, at least, 90% of the purchases I make from RPGnow are a result of heading directly there through my Favorites, and not through a publisher's link from ENworld to RPGnow.

To put it another way... This is interesting...

Now that we have the new policy that forbids links from ENworld to RPGnow, unless I (and others like me, of which I bet there are many) clear the cookies, ENworld is STILL going to be the major referrer.

Which is a bit ironic.

Again, none of this is to say that ENworld wasn't, isn't, or didn't deserve to be the major referrer. It's just something I noticed a while ago. Because of the cookie situation, ENworld has definitely had a leg up for a good long while now.
 

I've put up a poll on the main forum related to this topic, the results of which should be of interest to publishers considering the ENGS.

It looks as though as of the time of this posting, a little under 15% of respondants claim that they would be new customers ("I don't buy PDF, but I plan to buy from the ENGS").
 

I got into this exact converstion with several platinum publishers who shall remain nameless, and another big wig in the online rpg retailing industry.

We were talking about ways to advertise and get new customers. I suggested we start thinking outside the box and advertise in non traditional places.

They shot me down cold. They said that only 10-20% of the ENWorld viewership buys pdfs, and they see the other 80-90% as untapped sales sources. So they wanted to put all focus into getting those customers.

While their logic was not flawed, it was definitely near sighted and small.

I believe that the ENWorld gamestore will indeed tap new pdf customers. Even if it is only 1-10% of the Enworld viewership, that is a hell of alot more than those other poozers were able to do.

Yeah, that's right, I said Poozers.

~Le
 

One thing - the ENWorld store actually loads quickly.

By my count, it loaded the front page in about 20 seconds.

Going to RPGNow, it took 53 seconds to load the main page. I'm on dialup, at 26.4 kbps but also have that acceleration which improves loading time by reducing image quality.

Seems to me, some people will be turned off by RPGNow's slow loading time and would find ENWGS a good alternative. I know that was a big annoyance back when I bought some stuff from RPGNow. They've actually improved a little, but are still slow. Granted people on dialup probably aren't the big market for buying downloadable stuff, but they exist.
 

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