I'm in a great new 4e campaign at the London D&D Meetup, 3 sessions in now. Most of the other players are brand new to 4e, though they've often played previous editions. ALL these new players turn up to the game with freshly-purchased 4e Players' Handbooks; I'm the only one at the table using Heroes of The... (Fallen Lands, for my Thief, Larsenio Roguespierre
). They then struggle with their fiendishly complicated 4e PCs, just as I remember doing - one tried a Feypact Warlock and gave up after one session, returning with a Fighter; another is struggling with Warlord, a third who I think must have some 4e experience seems to have a reasonable handle on her Cleric.
IMO all these players, like me, would have been much better off with the Essentials builds. But when they went into the FLGS, they didn't pick up Heroes of the Fallen Lands, they made a beeline for the traditional access point to D&D, the massively errated and near-obsolete 4e Players' Handbook.
Is this a good thing for WotC? It means WoTC are still selling their big stack of PHBs. But surely they would be retaining more players if those players were actually starting with Essentials the way they're now 'supposed' to? What can WotC do to get newbies to actually buy the newbie books?

IMO all these players, like me, would have been much better off with the Essentials builds. But when they went into the FLGS, they didn't pick up Heroes of the Fallen Lands, they made a beeline for the traditional access point to D&D, the massively errated and near-obsolete 4e Players' Handbook.
Is this a good thing for WotC? It means WoTC are still selling their big stack of PHBs. But surely they would be retaining more players if those players were actually starting with Essentials the way they're now 'supposed' to? What can WotC do to get newbies to actually buy the newbie books?