spatha said:Why? I am paid to be at work from 8:00-16:30 to man a phone. We have a commitment in our contract to have a service level of 90%. Basically 90% of our calls must be answered within 20 seconds. We have minimal staffing usually 3 people on at all times. This way there is always 2 people to answer calls just in case. There are times when things break and it is none stop calls. I am here in case something like this happens. Most of the time it is slow but the bodies need to be staffed for the times when it is busy.
Hay, if you can do it and feel good about it, then great. Personally I would feel like I was stealing or taking advantage of the job, but if that is the job then I guess you should feel good about it.
I can't. I have to see something at the end of the day, feel as though I have accomplished something. Sitting at a phone doing 1 hour of work in 8 hours- nah, couldn't feel good about it.