Blue
Ravenous Bugblatter Beast of Traal
In business there's a thing "you get what you measure for".
If you are running a helpdesk and your metric for how everyone does is call volume, your staff will get people on and off as quick as possible. More escalation to other groups, etc. If your metric is first call resolve, you'll get a lot of long calls where if they don't know they will keep the user on the line while they reach out, read documentation, and the like.
If you give out a reward for rolling 20s, players will tend to activity that rolls more dice. This is just human nature.
If you are running a helpdesk and your metric for how everyone does is call volume, your staff will get people on and off as quick as possible. More escalation to other groups, etc. If your metric is first call resolve, you'll get a lot of long calls where if they don't know they will keep the user on the line while they reach out, read documentation, and the like.
If you give out a reward for rolling 20s, players will tend to activity that rolls more dice. This is just human nature.