grimslade
Krampus ate my d20s
Gronin is absolutely right. Good or heck even just competent customer service goes a long way. Buggy software can be a pain, but buggy software with no acknowledgement of the problem and no path to fixing it is infuriating. The haste and polymorph debacle in 3E ... Grrr.
5E will not be perfect right out of the gate. The design and development team need to get in front of the problems, admit them and initiate a plan to fix them. Customers like to be recognized. If it is a big glitch, release some free stuff for those affected, either additional time for DDI, access to a DDI article or two, or some of the OP stuff, in addition to the fix. It's not a bribe, well, it's a bribe to keep people buying WotC and D&D branded stuff.
The best thing WotC can do is keep community involvement in the development stream. Polls and and In the Works blog keep the community identity strong. This is really true with campaign worlds . Use fanatics to build very strong products.
5E will not be perfect right out of the gate. The design and development team need to get in front of the problems, admit them and initiate a plan to fix them. Customers like to be recognized. If it is a big glitch, release some free stuff for those affected, either additional time for DDI, access to a DDI article or two, or some of the OP stuff, in addition to the fix. It's not a bribe, well, it's a bribe to keep people buying WotC and D&D branded stuff.
The best thing WotC can do is keep community involvement in the development stream. Polls and and In the Works blog keep the community identity strong. This is really true with campaign worlds . Use fanatics to build very strong products.