ssampier said:
Aren't Brick-and-mortars pretty competitive, too, since your competing against Wal-Mart and Best Buy?
My advice in that spectrum is to do what my business professor advised, "You don't compete with Wal-Mart. Offer something they do not provide."
Yeah, that was kinda my point. I don't think you could out-do someone online. But with a physical store, you can compete with online stores.
You probably can't compete with Walmart on prices. But generally speaking, in most Walmarts, their game section is about 2 small cases. Supercenters might have a great big pile of budget titles, but you have to hire a sherpa guide to sort through them.
Best Buy is okay, but they've pretty much moved all games except Xbox 360 ones back into the back section of the store.
And, most big electronics stores are staffed by people who don't know much about games. And stores like EB or Gamestop are staffed by people who think they know about games, but don't. (Sorta like FLGS owners, actually).
So one way to outdo them is to have a good variety of games, including older (and used games) and be knowledgeable about them.
Plus location is important. I have to drive 30 miles to get to a Best Buy/EB Games. If there were a store closer that didn't suck, I would buy games there.