That is correct, and that is an item it was relevant for the customer to complain about, because the advertising when it was released was false. The fact that the customer was denied a refund was bogus, and that policy should be changed.
However, that has nothing to do with a product that hasn't been released yet. Let's wait until release before making accusations, okay?
Let's just get it over with.
WotC sacrifices kittens and mom's apple pie to the all mighty dollar. They climb over the hopes and dreams of this generation to further their goals. They churn out M:tG and Pokemon cards on the ground bones of puppies. Every book printed is inked with the concentrated tears of 3e fans. They take EGG's name in vain and thumb their nose at Monte Cook. They are more wretched than Big Tobacco and more corrupt than Big Oil, and regularly send out squads to stomp on homebrew settings. They Fund telemarketers. WotC killed my pa.

(Dungeons & Dragons)
Rulebook featuring "high magic" options, including a host of new spells.