Kid Charlemagne said:
Well, expecting it to handle Savage Species rules when it was created before Savage Species came out is a little unfair. And the template issue, while VERY big, has been known about since the initial release. It should not have been a surprise.
When the site says "Buy this Savage Species dataset!" it does not then go on to say "Does not support racial levels." When it says "Eletronic Aid for D&D 3.5!" it does not then go on to say "Does not support templates." So, obviously it will be a surprise to any new customer, yes? Or are CMP deliberately trying to sell exclusively to those people who've been following the history of the product since it was released?
In fact, as you wind your way through their online store, there's NO product description at all. No list of what the product does or more to the point, doesn't do that you'd expect it to.
If you go out to buy a new TV, and bring it home only to discover it doesn't tune in channel 11, wouldn't you be kinda pissed? And would people saying "Well, these TVs have never tuned in channel 11" be, like, helpful or insightful or meaningful to you in any way? And wouldn't you think it was extremely disingenuous for a company to sell a TV that didn't tune in channel 11 without SAYING so up front when you tried to buy it? I'm not asking for progressive scan or component video, I'm asking for the basic functions of a TV. Which, in D&D's case, means the core rules. Which means templates. I'm nowhere near as dissapointed that it doesn't provide template support as I am that the guys who sold it to me were happy to do so without bothering to point that out on the product's page.
Telling me the TV has never tuned in channel 11 is, obviously, just going to piss me off because it presumes it's ok for a company to make such a product without telling you it doesn't perform the basic functions you're looking for.
It seems as though everyone assumes that CMP isn't a real company, and eTools isn't a real product. That they're just a bunch of guys trying to hack Fluid's product until it works. So it's ok that they don't bother to run their store like a real company's store.
But, gosh, they sure SEEM like they're really trying to sell a product on their site, and they sure took my money. I didn't consider that a
donation to the cause.