JoeGKushner
Adventurer
I arrived at Gen Con at 11:35 AM and was able to get into the exhibit hall at 4:20 PM.
I think by anyone's standards this is unacceptable.
What's worse were the little things.
Let's say I brought my handicap mother who uses a cane to move along. Was there any shade outside where I had to wait for over two hours?
No.
Were there any rest boths?
No.
Were there any bathrooms?
No.
Were there any food vendors?
No, but there were vendors for liquid refreshment at $2.50 a pop. If you're going to sell pop, see point about having bathrooms. There was one food vendor on the street, but not by the line.
Were we told in a timely manner that the computer was down by a staff member?
No. A fellow customer who just happened to be walking by told us that the machine was down.
Was the staff friendly and efficient?
No. One of the people working customer service said, "People, I'm not taking any crap!" as he stood atop a table. Can we say super unprofessional? After the exhibit hall closed, one of the security guards escorted me out of the hall despite the fact that I was there to talk to several of the people as friends, co-workers, etc... He was so 'afraid' or something that he called in back up so I had three security officers escort me out.
Was the exhibit hall opened a longer?
Not only was it closed on time, it was closed a little earlier and people were FORCED out.
Why did I keep hearing that no one thought the convention would be this big? From what I understood, it was brought to this city in order to better serve a larger crowd. I heard this from several vendors that surprise was the order of the day. So it was brought to another city and state to become bigger but no one expected this year to be bigger?
Why were there no reduntant back up systems? With such a system, a flip of the switch would throw a whole new system up and keep the flow going.
Why were there no back up sytems of any type? I had my card hand written and as I walked away, a print out of my card was spit out of the machine. Another friend had to wait ten minutes before his id printed.
Why were there no MANUAL systems? I have many photos of employees doing NOTHING but waiting for computer systems to come up. This is a waste of Peter's money and my time. How about a hand stamp? How about an express lane? (Which they started at like 4:30 PM or something to get people into the place.) How about a kiosk where you can slide your credit card through and get a badge?
While I did receive a refund for the day, I honestly feel that based on what I make an hour, that I am desrving more, that Peter should fund me with at least a two day ticket for next year.
On the side, one of my friends became physically ill from having to wait in line so long. Real fun watching him vomit on the way home. Very few rest spots inside and as I mentioned, none outside. Standing for five hours in a non-moving line is not a good thing.
On another side note, I went with three friends. Those three friends flat out told me that in all the years they'd be going to Milwaukee, nothing like this ever happened and the sheer ignorance of customer support has convinced them that they will NOT EVER be returning to Gen Con.
I think that Gen Con can be a great place but if you HAVE to preregister because almost every day something like this happens, then someone needs to lose their job and the customers need to be pleased.
Yours truly,
Joe G Kushner
I think by anyone's standards this is unacceptable.
What's worse were the little things.
Let's say I brought my handicap mother who uses a cane to move along. Was there any shade outside where I had to wait for over two hours?
No.
Were there any rest boths?
No.
Were there any bathrooms?
No.
Were there any food vendors?
No, but there were vendors for liquid refreshment at $2.50 a pop. If you're going to sell pop, see point about having bathrooms. There was one food vendor on the street, but not by the line.
Were we told in a timely manner that the computer was down by a staff member?
No. A fellow customer who just happened to be walking by told us that the machine was down.
Was the staff friendly and efficient?
No. One of the people working customer service said, "People, I'm not taking any crap!" as he stood atop a table. Can we say super unprofessional? After the exhibit hall closed, one of the security guards escorted me out of the hall despite the fact that I was there to talk to several of the people as friends, co-workers, etc... He was so 'afraid' or something that he called in back up so I had three security officers escort me out.
Was the exhibit hall opened a longer?
Not only was it closed on time, it was closed a little earlier and people were FORCED out.
Why did I keep hearing that no one thought the convention would be this big? From what I understood, it was brought to this city in order to better serve a larger crowd. I heard this from several vendors that surprise was the order of the day. So it was brought to another city and state to become bigger but no one expected this year to be bigger?
Why were there no reduntant back up systems? With such a system, a flip of the switch would throw a whole new system up and keep the flow going.
Why were there no back up sytems of any type? I had my card hand written and as I walked away, a print out of my card was spit out of the machine. Another friend had to wait ten minutes before his id printed.
Why were there no MANUAL systems? I have many photos of employees doing NOTHING but waiting for computer systems to come up. This is a waste of Peter's money and my time. How about a hand stamp? How about an express lane? (Which they started at like 4:30 PM or something to get people into the place.) How about a kiosk where you can slide your credit card through and get a badge?
While I did receive a refund for the day, I honestly feel that based on what I make an hour, that I am desrving more, that Peter should fund me with at least a two day ticket for next year.
On the side, one of my friends became physically ill from having to wait in line so long. Real fun watching him vomit on the way home. Very few rest spots inside and as I mentioned, none outside. Standing for five hours in a non-moving line is not a good thing.
On another side note, I went with three friends. Those three friends flat out told me that in all the years they'd be going to Milwaukee, nothing like this ever happened and the sheer ignorance of customer support has convinced them that they will NOT EVER be returning to Gen Con.
I think that Gen Con can be a great place but if you HAVE to preregister because almost every day something like this happens, then someone needs to lose their job and the customers need to be pleased.
Yours truly,
Joe G Kushner
