Open e-mail to Johnny L wilson

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Hurray for those of you who can go to the news stand to get your mags. I do not have that option as I am living in France in a region where we have no one who carries those magazines. I just want my magazines that I have already paid for and CAN NOT get anywhere else. My only option now is to get caught up by ordering the back issues (from Paizo of course) and keep hoping that this gets resolved before I miss out on the "special" subscribers issues of Dungeon when they start with 98.
 

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Merlin said:

Paizo cannot send the magazines without the address, and probably would not because they don't have the money.
Of course, if they want to refund the subscribers, they cannot verify whether there is a subscriber account and the proper address to send the refund to.

I mean I could just send a nice letter to demand my refund, even though I did not subscribe, in the hope they will not bother to verify if I have an account with them and just send me the money. That would be a nice scam on my part and not only hurt Paizo but the other true subscribers. :p

Somehow it apparently points back to that privacy law.
 

Merlin said:
I repeat it once more, the whole thing has nothing to do with any privacy laws at all. It just a money issue between companies (and inside companies). So forget the privacy stuff...

But wouldn't handing over your money from one company to another involve them handing over your personal information as well so they know exactly who's paid how much and who's owed what?
 

Data Protection Act

I have checked up on this aspect of the Paizo problem.

The Data Protection Act, and its equivalents across Europe, are part of the problem.

The DPA prevents the ytransfer of information to a country which does not have equivalent legislation.

So the Americans can say its all the Europeans' fault, but thew reverse is true, because it is the lack of protection for consumers in the US which prevents the UK distributor, or Hasbro UK, from passing on any subscriber details.

My gripe with Paizo is that they should have found this out before agreeing to supply Europe, and then failing so spectacularly. The problems were foreseeable, Paizo didn't see them coming, so Paizo and their lawyers come across as grossly incompetent.

UPDATE: No reply from Johnny yet. WHAT A SURPRISE. COME OUT COME OUT WHERE EVER YOU ARE!
 

It is also possible, even likely, that if there is litigation in the works that all three companies concerned have been instructed, by their lawyers or the court, to remain silent on the matter until the issue is resolved to prevent biasing the case before it is heard in court. Silence then becomes not a matter of rudeness nor of prudence but the requirements of the case.

Please remember, that while the subscribers are out the amount of their subscriptions the companies that have not yet recieved funds are out the total cost of all those subscriptions. Yes, sending out one or two subscriptions is an option, sending out several thousand, without surety of recompense is not an option, especially if any of the companies are publically held and must rationalize the expenditure to stockholders.

Settling issues between companies situated in countries with differing laws is an arduous task, I suspect that the case (if there is in fact one, a reasonable premise) is likely to drag on for years, especially if any one of the three concerned parties, four if you include the subscribers, wishes to slow the process down for any reason. (Like, say, already having spent the funds acquired.)

Both the U.K. and the U.S. can blame the privacy laws or their lack for the current situation and both would be in the right.

At this stage it may be better for Paizo to set up a new subscription system from the ground up, accepting new subsciptions but not remitting the lost funds to the subscribers until after whatever litigation determines.

The Auld Grump, hoping to be proved wrong in the course of events.
 

Re: Data Protection Act

hammer of ulric said:
UPDATE: No reply from Johnny yet. WHAT A SURPRISE. COME OUT COME OUT WHERE EVER YOU ARE!
Didn't he send out a letter in December saying what the problem was? Didn't that letter state it could take months for it to get resolved? What more do you want from the guy? Legal proceedings are glacially slow.

Pazio finds themselves in a lose-lose situation which perhaps they should have performed better due dilligence on to prevent before agreeing to take over European operations. But that cat is out of the bag and they (and you) are stuck with the situation as it stands now. In another posting, a letter from Mr. Walker indicated that they planned to send refunds as soon as they received the money and the refund data. Sounds like the answer to your questions is "We can't send you your magazine. Sorry." Everyone involved knows you don't like it.

Grousing about it just makes you sound like an American. :)

P.S. I have no ties to Pazio. I just prefer less shouting on the message boards.
 

Letter? WHAT LETTER?

jmucchiello said:
Didn't he send out a letter in December saying what the problem was? Didn't that letter state it could take months for it to get resolved? What more do you want from the guy? Legal proceedings are glacially slow.

What letter?

If I'd had a damned letter, do you think I'd be so furious?

One was promised in a phonecall with Hasbro, but I hav had nothing in writing from anyone.

I have had NOTHING from Paizo, except half-replies to emails, telling me exactly sweet FA.
 

Read this thread: http://enworld.cyberstreet.com/showthread.php?s=&threadid=33829

Johnny and Jesse both posted to it and someone else posted the text of a letter they sent to him in response to an email. Most of this thread was posted in December. Here is Johnny's post to the thread:
I regret to state that this was an unexpected state of events, complicated by Euro-privacy laws. All three companies want to get this settled, but it is a tricky dance. We are precluded by law from offering details on this (empohasis added), but there is intent on all sides to make sure we fix the situation--even if that simply means refunding the balances and starting over with a new UK subscription agent. However, it is not something that can be fixed unilaterally by any of the three companies. I am tremendously sorry for the inconvenience and for not anticipating the problem. Please don't write off the entire company because of my failure to comprehend a complex situation in advance.
 

Thank you for proving my point!

Posting on message boards is no substitute for contacting customers, or at the very least putting an apology on your own website.

Face it, Wilson has screwed this up whatever way you look at it.
 

If they can't send you your magazines because they can't get your address from the other company, how can they send you a letter? They don't have your address!

PS
 

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