Pathfinder 1E Paizo Adventure Path Subscription Stinker

[Cedin]

I've been a subscriber to Paizo's Adventure Path since it replaced my Dragon and Dungeon subscriptions. The adventures seem high quality, and the production quality of the products is good.

The second adventure path, Curse of the Crimson Throne, is wrapping up this month, and the third adventure path, Second Darkness, is kicking off.

With the launch of 4e I'd been thinking that I might pause my subscription. I haven't made it through the first adventure path yet, let alone the second. So when I looked at the automatic shipment notice from Paizo that I thought would be the end of the second adventure path, I was *surprised* to see that the shipment included the first adventure in Second Darkness in addition to the final Curse of the Crimson Throne adventure. WHOA. That's stinky, in my opinion. Paizo apparently wanted to make sure that they got at least some revenue bump from their third adventure path, anticipating that folks like me might be ready to jump ship. So they charged me for and shipped to me an adventure that I didn't plan on buying.

As a result, I've sent a note to Paizo customer service (they don't let you manage your subscription on their web site -- you must correspond with their customer service group to accomplish that) cancelling my subscription. I feel that Paizo took advantage of me, and I don't intend to patronize a company that behaves this way.

 

[Dog Moon]

And here I was thinking 'cool, this way I save on s/h!' Cause it only cost like 1$ more than shipping one book instead of s/h separately for each.

But I was planning on keeping my subscription anyway. Been converting some of the creatures and figure that it'll just get easier, so it should be worth keeping even when it's a different edition. [Although thank you Asmor for making this easy for me. ]

Edit: But I could see how some people would be annoyed.

 

[Angel Tarragon]

If paizo got on the ball and allowed subscription payment by check, I'd resubscribe. Lately it seems like they care less about customer satisfaction and more about their bottom line.

Until they rectify the issue I intend of buying my Pathfinder adventures and accessories through Amazon.com.

 

[lrsach01]

<SNIP> I was *surprised* to see that the shipment included the first adventure in Second Darkness in addition to the final Curse of the Crimson Throne adventure. WHOA. That's stinky, in my opinion. Paizo apparently wanted to make sure that they got at least some revenue bump from their third adventure path, anticipating that folks like me might be ready to jump ship. So they charged me for and shipped to me an adventure that I didn't plan on buying.

I guess it it couldn't POSSIBLY be due to the fact that GenCon is this month and they wanted to have MORE stuff available for THAT. But no...I'm sure they did it to anger their subscription base...especially those who expect their minds to be read about possibly "pausing' their subscriptions.

 

[DaveMage]

And here I was thinking 'cool, this way I save on s/h!' Cause it only cost like 1$ more than shipping one book instead of s/h separately for each.

Edit: But I could see how some people would be annoyed.

Ditto to both.

I was happy to have both shipped to me in 1 package since I'm in for the long haul, but yeah, if you're on the fence or thinking of ending after the 2nd AP, I can see where it would seem shady. I doubt that was the intent, though (and certainly hope not).

 

[Papa-DRB]

You have three options,

1) Call them (the number is in the email) and have them not ship the Companion Player Guide and AP 13,
2) Post on their messages boards the same thing
3) Reply to the email with the same thing

Or is your purpose just to gripe and whine in public

-- david
Papa.DRB

 

[ShinHakkaider]

Or is your purpose just to gripe and whine in public

-- david
Papa.DRB

Possibly, because in my experiences with Paizo they're usually pretty accommodating.

 

[Crothian]

Or is your purpose just to gripe and whine in public

Posting on Piazo's message boards is public to. And there is no whining here. One of the purposes of the boards is to discuss the publishers as well as the books. We've had many publishers talked about after people have been unhappy with a situation with them. Plus, we all know Piazo posts and reads here, so it is a way to get their attention.

 

[carmachu]

I've been a subscriber to Paizo's Adventure Path since it replaced my Dragon and Dungeon subscriptions. The adventures seem high quality, and the production quality of the products is good.

The second adventure path, Curse of the Crimson Throne, is wrapping up this month, and the third adventure path, Second Darkness, is kicking off.

With the launch of 4e I'd been thinking that I might pause my subscription. I haven't made it through the first adventure path yet, let alone the second. So when I looked at the automatic shipment notice from Paizo that I thought would be the end of the second adventure path, I was *surprised* to see that the shipment included the first adventure in Second Darkness in addition to the final Curse of the Crimson Throne adventure. WHOA. That's stinky, in my opinion. Paizo apparently wanted to make sure that they got at least some revenue bump from their third adventure path, anticipating that folks like me might be ready to jump ship. So they charged me for and shipped to me an adventure that I didn't plan on buying.

As a result, I've sent a note to Paizo customer service (they don't let you manage your subscription on their web site -- you must correspond with their customer service group to accomplish that) cancelling my subscription. I feel that Paizo took advantage of me, and I don't intend to patronize a company that behaves this way.

Sucks that you feel that way, but if you subscribed since the beginnning...you already know you've had the two pathfinders in one month already....back in January? when 5 and 6 came in one month.

Its no hijinks...I believe their again trying to get caught back up.

 

[jgbrowning]

I think it was something done that would be found pleasing to most people (save on shipping!), but with an unintended consequence for others. Just correspond with Paizo and I suspect they'll fix you up. They've always had good customer service from my perspective.

joe b.