Shardstone
Hero
Easy to change! I see them showing both Soulless and Soul-having NPCs as telling you, as a DM, that you can pick either one.The issue is for me it isn't a grim dark setting. I do think there is a place in horror and horror RPGs for this kind of horrific revelation (suddenly realizing all the people around you aren't what you thought, can be very effective horror). It just doesn't fit how I see and use Ravenloft