RPGNow/Bastion ESD Help "Hour of the Knife" Map needed

Mark · Nov 4, 2003

Edit your first post and change the Title to -

RPGNow/Bastion ESD Help "Hour of the Knife" Map needed

- and I'll bet you get some help from some quarter before too long...

GMSkarka · Nov 4, 2003

Tsyr said:
Ya know, from his RPG.net posts, I wouldn't be surprised if he was a little more... ah... unhelpfull... than is perhaps typical of RPGNow.

That was uncalled for, Tsyr, and I'd appreciate an apology as public as your slander.

As far as this situation goes: I was following the direct instructions of my boss, James Mathe.

Our site, clearly, says that all sales are final (this appears on the checkout). This is because we're dealing entirely with electronic products--it has to be this way. We also provide a comments function, so that customers dissatisfied with a publishers product, who have not been able to get recompense through the publisher, can provide their opinions on the product for all to read.

I'm sorry that the situation was not to your satisfaction, berdoingg--did you have no success dealing with the publisher in this case?

Part of the problem here is that these particular pdfs are from a publisher who isn't actively supporting them--the TSR products are as-is, because that's how they've been provided, and Jim Butler of Bastion Press has put them up for WotC, but they aren't his products, nor is there really anything he can do about the content, since they're archival products for the most part--if they're missing sections, it's because they were never scanned.

GMS

Sirius_Black · Nov 4, 2003

Wulf Ratbane said:
Hey, at least you GOT a response.

I had some difficulty with them a while back and sent 3 or 4 emails, straight into a black hole.

Wulf

That's just.....no. I can't use the words I'd like to use to describe how that situation makes me feel.

The best thing to do would be to change the thread's title as Mark suggested or create another thread. I think you should be able to find someone to help you out. I hope at least.

Additionally, although I have no idea how you paid, there are ways to dispute some forms of payment. I usually pay with a credit card. So if you used a credit card or even paypal, you can start some type of process.

GMSkarka · Nov 4, 2003

Wulf Ratbane said:
Hey, at least you GOT a response.

I had some difficulty with them a while back and sent 3 or 4 emails, straight into a black hole.

Wulf

Wulf, when was this?

I handle all of the custserv emails for RPG Now, and I usually respond at most within 8 hours (and that's only in the case of overnight, when I'm not online....I answer all day, night and weekends).

What email address did you use, and what was the issue? If you fell between the cracks, I want to find out what happened, so it doesn't happen again.

GMS

Arravis · Nov 4, 2003

GMSkarka:
That seams pretty weak. RPGNow site clearly states that the product provides a map. That is in effect a contract between RPGNow and the customer for you to provide that content. They are sending you the money, therefor you are responsible to provide that content, regardless of what your policy might be. By simply selling the product you take on a measure of liablity and responsability for it. In the U.S. legal system you can't "sign" away your rights nor can you waive the rights of your customer by having a disclaimer. The only thing you can really do is under this specific circumstance give the customer either the map or his money back and change the wording of the product description. Simply, you don't have a leg to stand on, on this one.

MadScientist · Nov 4, 2003

If you used a credit card, I would dispute the payment if you do not get anywhere with RPGnow. All sales are final is a poor excuse when the contents of the product are explicitly misstated. The solution Henry suggested of giving you store credit and removing or editing the online ad is an acceptable solution. Providing no compensation to you at all is not.

alsih2o · Nov 4, 2003

skarka, a lot of folks might feel a whole lot better if you would at least promise to amend the product description. otherwise it looks like you are willing to let the problem stand, to surface again.

GMSkarka · Nov 4, 2003

alsih2o said:
skarka, a lot of folks might feel a whole lot better if you would at least promise to amend the product description. otherwise it looks like you are willing to let the problem stand, to surface again.

I can't make that promise, as I have no access to the site servers. I only answer customer service emails. I've passed the suggestion on to James, but that's all I can do, and he hasn't responded yet.

GMS

Tsyr · Nov 4, 2003

GMSkarka said:
That was uncalled for, Tsyr, and I'd appreciate an apology as public as your slander.

Cheerfully given to a point, and I think I need to clarify as I wasn't clear.

In point of fact, I normally agree with you on your opinions. However, I think it's fair (and not slander) to say that you do tend to come off a bit more abrasive than, perhaps, the average gamer around here.

Which is what I was getting at. It wasn't meant as a personal attack or slander.

GMSkarka · Nov 4, 2003

Tsyr said:
In point of fact, I normally agree with you on your opinions. However, I think it's fair (and not slander) to say that you do tend to come off a bit more abrasive than, perhaps, the average gamer around here.

Which is what I was getting at. It wasn't meant as a personal attack or slander.

Fair enough--although the difference in stating my personal opinion, and in handling business (especially when it's a business that someone else owns, rather than just my own design work) is a MAJOR one. I may be abrasive at times in personal matters, but never when a customer service issue is at hand.

Thanks, still.

GMS